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YLW telephone survey not endorsed by airport

Kelowna International Airport (YLW) is informing the public that a telephone survey asking homeowners questions regarding the airport, its services and security comfort levels is not being conducted on behalf of YLW.

“We understand a market research company is conducting a nation-wide survey regarding services at the top 12 airports,” says Jenelle Hynes Airport spokesperson. “YLW has received complaints regarding the quality of the automated survey and because there appears to be some technical glitches when answering the automated questions.”

Anyone with complaints regarding the survey process or with a request to be taken of their contact list are asked to call the research company conducting the survey on their toll-free line 1-855-235-7872.

YLW is currently conducting its own face-to-face customer satisfaction and benchmarking survey with passengers in the departures area of the airport.

For the latest information regarding airport flights and services, visit the official website of YLW at ylw.kelowna.ca.

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