Roads top concern in West Kelowna citizens’ survey

Road issues have topped the list of dissatisfactory services in the West Kelowna citizens’ survey for the fifth straight year.

The annual survey was mailed to 1,000 random residents and 321 completed forms were returned to the district.

This year’s survey asked residents to identify the neighbourhood they live in to help the district better determine top priorities for each area. Survey results were also broken down by demographics.

Chief financial officer Jim Zaffino said the six services that didn’t meet expectations in 2011 were repeated on the 2012 list, as well as street lighting, bylaw enforcement and building inspection.

The youngest demographic surveyed—25 to 34-year-olds—said beaches were the service most need of improvements.

Services that exceeded expectations in 2011 were repeated exactly in 2012.

The items Westside residents are most happy with include: Yard waste, sewage treatment collection, Johnson-Bentley pool, the public library, arenas, sports fields and West Kelowna’s website.

Zaffino said majority of respondents were also satisfied with the performance of their local government.

The 541-page 2012 report on the survey will be made available online at


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