B.C. Ombudsperson coming here to listen to complaints

Representatives of the B.C. Ombudsperson’s office are coming to town.

Representatives of the B.C. Ombudsperson’s office are coming to town.

Residents of the Kelowna area, as well as the Vernon or Kamloops areas, who feel they have been unfairly treated by a provincial or local government agency will have  a chance to complain about that in person to someone who will listen.

The Ombudsperson’s office can investigate complaints about all provincial ministries and Crown corporations, colleges and universities, schools and boards of education, health authorities, local governments and self-governing professions.

The office’s mandate is to ensure that provincial and local public agencies are being fair to the people they serve.

Staff investigate complaints impartially and confidentially with the goal of finding resolutions that are fair to all involved.

While the office can’t force an agency to follow its suggestions, it is often able to resolve complaints because the proposed solutions are based on thorough and impartial investigation and consultation.

Services are provided free of charge.

Due to demand, appointments to make a complaint while the office is in each community need to be booked ahead of time by calling 1-800-567-3247.

While her staff is taking complaints from the public, Ombudsperson Kim Carter will meet with community groups and some of the public agencies that fall under her jurisdiction.

Going on regular tours is part of her ongoing efforts to bring the Office of the Ombudsperson to every community in B.C.

“We’re here to serve the entire province, and I want people to know they can come to us if they believe a public agency has not dealt with them fairly,” Carter said.

She noted that while her office receives the bulk of complaints by telephone, mail or online, some people are more comfortable raising their concerns face-to-face, and it’s important to her that this opportunity is available to people throughout the province.

The Ombudsperson is an independent officer of the legislature.

Carter was appointed by an all-party committee in 2006.

Her office responded to approximately 8,344 complaints and enquiries in 2009/10.

Representatives will be in Kelowna on March 21 and 22, Vernon on March 23 and Kamloops on March 24.

 

Just Posted

Road closures in effect

Kelowna - The Old Vernon, Rutland and Acland Road intersection will close Nov. 20

Wear neon for Glow Night

Kelowna - The annual Glow Night is back Nov. 18

‘Listen to your gut’ urges injured skier

Mike Shaw was told he’d never walk again after an accident four years ago, but he defied the odds

Small grass fire sparks in West Kelowna

Fire crews quickly douse blaze in ditch on Friday afternoon

Kelowna teen allegedly robbed while walking at night

Community asked for tips to help reunite teen with ring

Flag person struck by car

RCMP investigating incident involving female traffic control person and senior driver

Rockets calm Hurricanes for 7th straight win at home

Dillon Dube scored twice Friday to lead Rockets to WHL victory over Lethbridge

‘I will now live in consistent fear’: Allan Schoenborn granted escorted leaves

The Merritt man was deemed not criminally responsible in the killing of his three children in 2008

Guns and drugs seized in Kamloops RCMP blitz

Kamloops Mounties and the gang unit seize drugs and make arrests in two-day blitz

Hammy the deer dodges conservation officers in Prince Rupert

The famous Prince Rupert hammock deer maintains his purple threads

‘No shirt, no service, no Canada’

Shirtless Tacoma man arrested after Canadian border officials say they found meth in rental vehicle

Interior Health expands meningococcal precautions in South Okanagan

Oliver, Osoyoos and Okanagan Falls included in the expanded precautionary immunization measure

Homeless count returns amid Penticton’s housing crisis

Volunteers are hitting the streets this week to find solid data on Penticton’s homeless population

Missing woman smart, courageous, lovable

Mother says Caitlin Potts trying to overcome foster care experience

Most Read