Letter: ‘I know a place’ that treats residents very well
To the editor:
I know a place where you can send in an email question and receive an acknowledgement on the same day.
I know a place where you can talk to staff and receive as much detailed information as you require.
I know a place where you have direct access to council members and they will actively support you on issues.
This place is the District Of West Kelowna (DWK).
I moved here from Ontario approximately 27 months ago. I was new to B.C., new to living in a strata and new to whatever a district is. I had many questions including “why is the water in my toilet pink”, “why do I constantly smell odours from the sewage plant”, “is my builder adhering to building and landscaping codes”, “what is the process for complaints” to “how do I pay bills when out of the country”?
Without exception, I have received courteous and professional responses to my questions. In some cases, the DWK contractor or staff contacted me to fully explain and offered to visit me to review an issue. When I attend public meetings (master water plan, CNR wharf, etc.), the DWK staff either have the answers or get me the answers in the next day. I go to DWK council meetings and both staff and council make themselves available for questions or simple conversation.
I spent over a decade on the executive of a large community association and had numerous interactions with both residents and representatives from many levels of government (municipal, regional, provincial and federal). It is an extremely difficult job dealing with the public and I applaud the staff and council of the DWK. This may be a young government but they set an example that many others should follow.