Telus issues apology to defecting customers over price on carbon support

Telecom giant apologizes for supporting carbon pricing, says it didn't intend to be partisan or political

TORONTO – After sending out a tweet in support of the federal government’s proposed carbon pricing plan, Telus has issued an apology to angry customers threatening to take their business elsewhere.

The telecom giant said the tweet was not meant to be partisan or political, and apologized for it in another tweet sent today.

Within hours on Tuesday night, Telus’s offending social media high five to carbon pricing had sparked multiple responses from disgruntled people identifying themselves as customers.

Kevin Lacey, Atlantic director of the Canadian Taxpayers Federation, called Telus “an embarrassment” in his own tweet. He added he was a longtime customer who wanted a good phone service, not an advocate for higher taxes.

Many other individuals tweeted they would be leaving Telus and seeking alternative wireless plans from alternative providers.

Customer service representatives for telecom rivals Rogers and Bell also tweeted at Telus customers offering their services and detailing their wireless packages.

The Telus tweet on Tuesday night read: “As a founding member of @smartprosperity, we support @JustinTrudeau & @cathmckenna in putting a #PriceOnCarbon,” followed by a link to a joint statement by 22 prominent Canadian business leaders who support carbon pricing.

The apology issued by Telus seemed to do little to assuage its detractors, including Canadian investment banker and former Dragon’s Den panelist W. Brett Wilson. In response to its apology, he tweeted that Telus should “then announce that, on reflection, the model announced is ill-conceived and divisive to Canada.”

Following its initial apology, Telus sent out another tweet that read: “We take your input very seriously and your feedback will inform our sustainability policies and initiatives going forward.”

David Hodges, The Canadian Press

VIDEO: Justin Trudeau draws jeers by referring to carbon ‘tax’

Just Posted

UPDATED: Heavy rain causes flooding in the Central Okanagan

Portion of lower Glenrosa Road closed due to flooding

Protect the Water rally today in Kelowna

The rally will be held at No. 102 – 1420 St Paul Street, Kelowna.

Feature Friday: Is the sky the limit for downtown Kelowna construction?

City building up, not out, as high rise living becomes more popular

Free theatre performance for Lake Country families

Robinson Crusoe + Friday will be performed at Creekside Theatre April 14

Wild weather leads to power outages

Thousands woke up in the dark this morning, as Fortis crews scrambled to get power up and running.

Jury finds Chad Alphonse guilty of manslaughter in murder trial

Kelowna jury delivers its verdict a day after starting its deliberations.

Photos: Salmon Arm celebrates Paralympic champion Natalie Wilkie

Hometown hero welcomed home with parade, recognition ceremony at city hall

Alberta tells B.C. to stop opposing pipelines if it doesn’t like gas prices

John Horgan said he would like to see the federal government step in to deal with high gas prices.

BREAKING: B.C. mother hit in truck rampage dies

Family confirms mother of four Kelly Sandoval dies almost two months after being hit.

UPDATED: MPs Elizabeth May, Kennedy Stewart arrested at B.C. anti-pipeline protest

The demonstration is part of a day of action against the Trans Mountain expansion

Armstrong declares State of Emergency

Residents whose homes are impacted by the flooding should call City Hall 250-546-3023

Flooding leads to Pioneer Square evacuation in Armstrong

Armstrong assisted living facility has water in basement; nine suites evacuated

PHOTOS: Students exhibit stunning paper couture dresses

22 paper made gowns will be on display at Vancouver’s Oakridge Centre until March 27

How to keep local news visible in your Facebook feed

Facebook has changed the news feed to emphasize personal connections. You might see less news.

Most Read