Orchard Park mall gets a new satellite visitors centre for tourists.

Tourism centre opens at Kelowna’s Orchard Park Mall

The shopping centre has a new space dedicated to helping tourists enjoy the city

A new satellite visitor centre is open at Orchard Park Mall.

Tourism Kelowna, in partnership with the Orchard Park Shopping Centre, has opened a new satellite visitor centre located at the guest services kiosk. It joins the downtown Kelowna Visitor Centre, the information kiosk at Kelowna International Airport (YLW), the mobile events kiosk, and virtual/online visitor services as part of Tourism Kelowna’s comprehensive visitor experience strategy to assist visitors while supporting residents and local businesses.

“We’re complementing the existing guest experience services offered by adding Tourism Kelowna staff and volunteers to answer questions about our region, our local businesses, and the many things to do in our four-season playground,” said Chris Lewis, director of visitor experience with Tourism Kelowna.

READ MORE: Kelowna MMA gym’s anti-vaccine policy prompts misguided nasty phone calls to yoga studio

In 2020, the Kelowna visitor experience team tracked over 81,000 interactions with residents and visitors. Each conversation connects consumers to local businesses and increases sales, supporting Kelowna’s $2-billion tourism industry. Orchard Park Shopping Centre’s location, high amount of internal foot traffic, and attraction of residents and visitors will broaden that reach and impact even further.

The immediate focus will be on helping Kelowna area residents find ways to safely enjoy the region’s natural surroundings and support local businesses. Visitation to the Kelowna Visitor Centre in 2021 has been 89 per cent locals so far this year.

The Orchard Park Guest Services team has also received visitor servicing training to add to their customer experience. The kiosk will offer materials such as tear-off maps and outdoor trail guides and will be open during mall hours, starting Thursday (Apr. 15).


@amandalinasnews
amandalina.letterio@kelownacapnews.com

Like us on Facebook and follow us on Twitter.

Tourism

Just Posted

(Pixabay photo)
Morning Start: Scotland’s national animal is the unicorn

Your morning start for Friday, May 14, 2021

Phil Hotzon gets surprised with a brand new e-bike after family and friends raise money to replace his broken one (Amandalina Letterio/Capital News).
Friends and family rally to replace Kelowna man’s broken electric tricycle

After crashing his e-bike into Mill Creek, loved ones raised fundraised and replaced it

Young Federico “Fred” Lenzi. (Raymond Lenzi/Contributed)
Italian moved to Okanagan with hope; he ended up being sent to a WWII internment camp

Raymond Lenzi shares his grandfather’s story ahead of Canada’s planned formal apology to Italian-Canadians

City of West Kelowna. (Phil McLachlan/Black Press Media file)
City of West Kelowna sued over developer fees

Ironclad Developments alleges they didn’t get a chance to provide feedback on the fees

Doses of the Pfizer coronavirus vaccine are seen being prepared on Wednesday, May 12, 2021, in Decatur, Ga. Hundreds of children, ages 12 to 15, received the Pfizer vaccine at the DeKalb Pediatric Center, just days after it was approved for use within their age group. (AP Photo/Ron Harris)
One death, 60 new cases of COVID-19 in Interior Health

The death is connected to the outbreak at Spring Valley long-term care in Kelowna

Prince Rupert was one of the first B.C. communities targeted for mass vaccination after a steep rise in infections. Grey area marks community-wide vaccine distribution. (B.C. Centre for Disease Control)
B.C. tracks big drop in COVID-19 infections after vaccination

Prince Rupert, Indigenous communities show improvement

The Greater Victoria School District continues to face backlash over its wording and approach to Indigenous learners in its 2021-2022 budget talks. (Black Press Media file photo)
School district’s approach to Indigenous learners leaves Victoria teachers ‘disgusted’

Backlash grows over ‘pattern of colonial thinking permeating the leadership’

KCR Migrant Support Worker, Javier, had an exciting day escorting his son Ian with him during ‘Take your Child to Work Day’!
KCR: Volunteering is being part of a whole

KCR Community Resources shares stories of its volunteers in a weekly column

Joyce and John Henderson were among 25 British Columbians named 2021 BC Achievement Community Award winners by the BC Achievement Foundation. (Martha Wickett-Salmon Arm Observer)
Salmon Arm couple recognized for their decades of contributions to community

Joyce and John Henderson receive provincial achievement award

Then-minister Rich Coleman, escorted by Victoria Police, makes his way to the east wing amid a protest blocking the legislature entrances before the throne speech in Victoria, B.C., Tuesday, Feb. 11, 2020. THE CANADIAN PRESS/Chad Hipolito
B.C. money laundering inquiry testimony ends today with reappearance of Rich Coleman

Responsible for the gaming file off and on from 2001 to 2013, Coleman been recalled after his initial testimony to the Cullen Commission last month

Colin Dowler rests in hospital recuperating from wounds suffered from a grizzly bear attack north of Campbell River. He was able to end the struggle by stabbing the bear in the neck with a knife like the one he is holding. Photo submitted
‘Bad-ass dude that took on a grizzly bear’ doesn’t let 2019 B.C. attack bring him down

Campbell River’s Colin Dowler gets on with his life as his rehabilitation continues

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

A bullet hole is seen in the windshield of an RCMP vehicle approximately 4 km from Vancouver International Airport after a one person was killed during a shooting outside the international departures terminal at the airport in Richmond, B.C. on Sunday, May 9, 2021. THE CANADIAN PRESS/Darryl Dyck
Meeting police chance to get sense of ‘frustrating’ gang violence situation: minister

Mike Farnworth met with police representatives Thursday following a recent spate of shootings

Arrowsmith Search and Rescue manager Ken Neden, as he goes over the events of the Qualicum Falls river rescue on Dec. 12, 2020, for a United Kingdom television program “Unbelievable Moments Caught on Camera’. (Mandy Moraes photo)
TV show spreading news of daring B.C. river rescue across the world

Arrowsmith SAR trio share their accounts for ‘Unbelievable Moments Caught on Camera’

Most Read