consumer

Vancity online banking remains down for 3rd day

Credit union has ruled out hacking and data breaches as reasons for outage but cause still unknown

As Vancity credit union enters its third day of online and some core banking services being down, its CEO says technicians are continuing their work on solving the matter.

In a video posted Saturday, Tamara Vrooman said there’s concern over a large volume of data stored in the background during the outage.

“It’s important that we test and release that data in a structured way to ensure the system is fully functional. That work is ongoing, and I don’t yet have an estimate when it will be complete,” she said.

The disruption, which started at midnight on Wednesday, is impacting Vancity’s app and online banking platform. Debit and credit transactions have not been affected.

It’s still unknown exactly what caused the crash, but the company said it has ruled out any kind of hacking or data breach.

“Clearly, three days of system outage is not what we would expect, it’s not what you would expect and it’s not good enough. I apologize for the inconvenience that I know this is placing on our members,” Vrooman said.

The credit union has extended hours at branch locations, and says it will cover any penalties or service charges that clients incur due to the outage.

Like us on Facebook and follow us on Twitter.

Just Posted

Update: Structure fire reported in Kelowna industrial area put out

A structure fire was reported just after 3:30 p.m. off Sexsmith Road

Kelowna e-scooter company foils downtown robberies

OGO Scooters staff helped return stolen property three times in 1st week of operations

Olympian brings women empowerment in sports to Kelowna

Two-time medalist Natalie Spooner joined the Girls Rock the Rink event

Okanagan-Shuswap weather: Showers to start weekend, sun returning soon

Environment Canada forecasts rain on Saturday and the heat returning next week

Kootnekoff: It’s my strata, and I’ll smoke if I want to (Part 2)

The final part of a legal battle between two strata residents and second-hand smoke

July showers wash out half of the Okanagan’s cherry crop

Cherry growers say this is the worst season they’ve seen in decades

Canadian high school science courses behind on climate change, says UBC study

Researchers found performance on key areas varies by province and territory

Six inducted into BC Hockey Hall of Fame

The 26th ceremony in Penticton welcomed powerful figures both from on and off the ice

COLUMN: Looking back to a time of optimism

The first lunar landing 50 years ago was a time to celebrate dreams and accomplishments

RCMP investigate two shootings in the Lower Mainland

Incidents happened in Surrey, with a victim being treated at Langley Memorial Hospital

Letter: Definition issues raised about being Canadian

To the editor: Prime Minister Justin Trudeau declined to comment on U.S.… Continue reading

CRA program to help poor file taxes yields noticeable bump in people helped

Extra money allows volunteer-driven clinics to operate year-round

Letter: More sani-dumps needed at camps

To the editor: Have you ever tried to book a campsite in… Continue reading

Most Read