Cats and furniture aren’t typically a great mix. (Rihaij/Pixabay photo)

Cats and furniture aren’t typically a great mix. (Rihaij/Pixabay photo)

Column: Couch attack leads to paw-sitive customer experience in Shuswap

In Plain View by Lachlan Labere

“That’s why we can’t have anything nice!” I said to my wife as she giggled on the couch, watching as two small yet destructive paws reached up to the empty cushion beside her.

Prompting her laughter, and my semi-serious exclamation, was the effort being made by our uncoordinated cat to remove a thread pulled up from the upholstery. I’m not sure if he was responsible for that bit of damage, but he certainly has left his mark on this particular piece of furniture since we bought it close to a decade ago.

Recently, after some consideration, we decided to find a replacement. No, not of the cat. The couch.

While I know you can buy anything online, including furniture, I had no interest in pursuing this avenue for a purchase as daunting and, I guess, as personal as this. Choosing to shop local, we spent some time couch surfing, so to speak, looking at and sitting on options. I also spent some time perusing online reviews, not just of products of interest, but also regarding customer service. That turned out to be a bit of a rabbit hole. In my experience, be it at municipal council meetings or with online reviews, people who speak up the most are those with legitimate concerns (and/or an axe to grind).

Read more: Salmon Arm business owner hits the bricks for fun look inside auto repair garage

Read more: Salmon Arm trio open small business with big city feel

Having spent ample time bouncing from sofa to sofa in several Salmon Arm stores, I can’t say staff at any one of them let me down (despite how annoying I might have been). Furthermore, I would say each outing happened to be in line with most of my customer service experiences in town which have been largely positive. Sure, some have been more outstanding than others, though not necessarily because a particular business went above and beyond to help (which certainly does happen in Salmon Arm). It’s often the seemingly small details that leave a lasting impression – especially when they’re consistent. Like the little bowl of baby avocado rolls that would show up for my hungry son when he was a toddler whenever we’d visit a particular restaurant. Small thing, lasting impression. (Thank you Toshi Sato).

After much deliberation, a couch purchase was made locally. It fit the bill for what we wanted, and the customer service was spot on. Especially when I mentioned to the salesperson that I was looking for something that might be good for a family with a cat, to which he replied, with a laugh, “Cats aren’t good with anything.”

Someone who gets it.

@SalmonArm
lachlan@saobserver.net

Like us on Facebook and follow us on Twitter

Salmon Arm

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Kelowna General Hospital (File photo)
Second death reported in Kelowna General Hospital COVID-19 outbreak

A total of seven cases have been identified at the hospital: six patients and one staff

A nurse performs a test on a patient at a drive-in COVID-19 clinic in Montreal, on Wednesday, October 21, 2020. THE CANADIAN PRESS/Paul Chiasson
36 new cases of COVID-19, one death in Interior Health

The number of active cases in the region is at 366

The KLO Community Policing Office is located within the Regional District of Central Okanagan building on KLO Road. (File)
Kelowna council to consider closure of KLO Community Policing Office

Since May 2020, the office has been effectively closed, with duties absorbed into the Kelowna Police Services Building

A Kelowna Chamber of Commerce event in 2017. (Contributed)
Kelowna Chamber announces new board of directors

Directors will be ratified at the annual general meeting on March 23

Mussel inspection sit set up at B.C.-Alberta border. (Contributed)
Okanagan Basin Water Board calls for stronger invasive mussel protection

Letter sets out six recommendations for environment minister George Heyman to consider

B.C. Health Minister Adrian Dix and provincial health officer Dr. Bonnie Henry head for the B.C. legislature press theatre to give a daily update on the COVID-19 pandemic, April 6, 2020. (B.C. government)
B.C. nears 300,000 COVID-19 vaccinations, essential workers next

564 new cases, four deaths, no new outbreaks Thursday

Walter Gretzky father of hockey hall-of-famer Wayne Gretzky waves to fans as the Buffalo Sabres play against the Toronto Maple Leafs during third period NHL hockey action in Toronto on Tuesday, Jan. 17, 2017. THE CANADIAN PRESS/Nathan Denette
Walter Gretzky, father of the Great One, dies at 82

Canada’s hockey dad had battled Parkinson’s disease and other health issues

Riverside Centre includes a theatre hosting local plays, visiting musicians and dance troupes. It is also used for community events such as public meetings and fundraisers. Photo Town of Princeton
COVID-19 numbers provided by Interior Health show Salmon Arm and Revelstoke in the 200-plus range from January 2020 to February 2021 while Vernon, with a larger population, tallied more than 600 over the 14 months. (BC Centre for Disease Control map)
14 months of COVID-19 data show Kamloops cases doubling Vernon’s

Jan. 1, 2020 to Feb. 28, 2021: 605 cases reported for Vernon, 243 for Salmon Arm, 1,246 for Kamloops

Penticton Fire Department pulled a kayaker from Okanagan Lake on Wednesday after he had fallen out of his boat and called 911. The man was taken to the hospital for treatment. (Western News - File)
Kayaker rescued from Okanagan Lake after falling in and calling 911

The Penticton Fire Department’s Marine Rescue pulled him out suffering from severe cold

The Greater Vernon Chamber of Commerce’s general manager Dan Proulx, left, hosted a virtual Official Opposition town hall meeting with Shadow Cabinet Minister Small Business Pat Kelly, right, and North Okanagan-Shuswap MP Mel Arnold March 3, 2021. (Screenshot)
Tourism key to business recovery in North Okanagan-Shuswap: MP

Easing travel restrictions, limiting taxation and debt management critical to COVID-19 economic recovery

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Thomas Kruger-Allen is expected to be sentenced Friday, March 5, 2021.
Sentencing expected Friday for 2019 Penticton beach attack

Defense wants 12 to 18 months for beach assaults that left one of his victims with brain injury

Municipal Affairs Minister Josie Osborne speaks in the B.C. legislature, March 4, 2021. (Hansard TV)
B.C. Liberals, NDP sing in harmony on local election reforms

Bill regulates paid canvassers, allows people in condo buildings

Most Read