Air Canada app breach may affect up to 20,000 customers

Aeroplan numbers, passport numbers, birth dates, and countries of residence could have been accessed

Some 20,000 Air Canada customers woke up Wednesday to learn their personal information may have been compromised after a breach in the airline’s mobile app, which prompted a lock-down on all 1.7 million accounts until their passwords could be changed.

Air Canada said it detected unusual login activity between Aug. 22 and Aug. 24 and tried to block the hacking attempt, locking the app accounts as an additional measure, according to a notice on its website.

Mobile app users received an email Wednesday morning alerting them as to whether their account had been affected.

The app stores basic information including a user’s name, email and phone number.

READ MORE: Air Canada, WestJet raising baggage fee

Any credit card data is encrypted and would be protected from a breach, Air Canada said.

But Aeroplan numbers, passport numbers, birth dates, nationalities and countries of residence could have been accessed if users saved them in their account profile, the company said.

Air Canada declined to respond to questions, referring The Canadian Press to its website.

The risk of a third party obtaining a passport in someone else’s name is low if the user still has their passport and supporting documents, according to the federal government.

Users can reactivate their account along stricter password guidelines by following instructions emailed to them or prompts when logging in.

Some users reported problems with the process on social media, likely due to the volume of customers trying to unlock their account.

Air Canada advised anyone looking to access the app to keep trying.

The Canadian Press

Like us on Facebook and follow us on Twitter

Just Posted

Central Okanagan emergency support volunteers sought

Volunteers needed in Lake Country area

UBC Okanagan hosts gala evening of fun, art and entertainment

The annual event is celebrating its 17th anniversary

Okanagan Military Tattoo returns

Performances July 28 and July 28

Rockets topple Prince Albert Raiders

The Kelowna Rockets defeated the Raiders Saturday night

Heat couldn’t clip Thunderbird’s wings

The Thunderbirds defeated the Heat Saturday night and continued winning streak

Find me my furever home: Mittens and Boots

Meet Mittens and Boots who are available for adoption at the Kelowna BC SPCA

‘Gotti’ leads Razzie nominations, Trump up for worst actor

The nominations were announced on Monday, Jan. 21 with some movies earning up to six nominations

Patriots make 3rd straight Super Bowl, beat Chiefs 37-31 in OT

New England will meet L.A. Rams in NFL title game

Pettersson returns to lead Canucks to 3-2 win over Red Wings

Vancouver’s super rookie has 2 points in first game back after knee injury

Crash closes Coquihalla southbound lane south of Merritt

Accident occurred approximately 26 kilometres south of Merritt

Skaters stranded in Saint John, NB, amid storm on last day of championships

More than half of the flights out of the city’s airport were cancelled due to the weather

Call for tighter bail rules after Saudi sex-crime suspect vanishes

Mohammed Zuraibi Alzoabi was facing charges related to alleged sexual assault, criminal harassment, assault and forcible confinement of a woman

12 poisoned eagles found on Vancouver Island

Improper disposal of euthanized animal suspected

Most Read