Kelowna City Hall. (Michael Rodriguez - Capital News)

City of Kelowna closes several in-person services, will be offered remotely

City hall remains open by appointment only

The City of Kelowna is focusing on serving its residents remotely in the face of the COVID-19 pandemic.

Effective March 20 at 4 p.m., the city is closing several facilities to public drop-in, including the following:

  • City hall is closed to the public, except by appointment. Call 250-469-8500.
  • Monday, March 23 City Council meeting will go ahead as scheduled and the public is encouraged to listen online here.
  • Development services and building permits is closed to the public, except by appointment. Call 250-469-8960 or email developmentservicesinfo@kelowna.ca.
  • Planning services is closed to the public, except by appointment. Call 250-469-8626 or email planninginfo@kelowna.ca.
  • Business licensing is closed to the public, except by appointment. Call 250-469-8617
  • Bylaw services office is closed to the public, except by appointment. Call 250-469-8686.
  • All fire halls are closed to the public. Fire hall 1 (Enterprise Way) will be open for permits, by appointment only. Call 250-469-8801.
  • City yards are closed to the public, except by appointment. Call 250-828-3461.
  • Human resources is closed to the public, except by appointment. Call 250-469-8528.
  • Purchasing is closed to the public, except by appointment. Call 250-469-8530 or email purchasing@kelowna.ca.
  • Wastewater treatment plant is closed to the public.
  • Memorial Park Cemetery office is closed to the public, except by appointment. Call 250-828-3461. The park remains open between 6 a.m. and 8 p.m. seven days a week.
  • The 10 recreation facilities announced on Tuesday remain closed to the public. They can be reached at 250-807-4300.
  • All parks remain open however people are required to practice social distancing.

Services will continue to be available by phone and email during regular business hours.

The Kelowna International Airport (YLW), RCMP detachment front counters and Glenmore Landfill scale house remain open and city yards warehouse will stay open for deliveries. As of Monday, March 23, the City will only accept non-cash payments to help streamline services and reduce interactions.

YLW terminal and administration office will also to be open to the public and live chat is available at ylw.kelowna.ca.

Residents are encouraged to use online services and our service request system when possible. While not all city services are offered online, residents and business owners can do things such as; view utility bills, request an inspection, apply for various permits, register a bylaw infraction, report graffiti, listen to council meetings, participate in online public engagement exercises and more.

Safe work procedures are in place for staff who continue to interact with the public, including social distancing and enhanced cleaning at all city facilities. Several city staffers have also chosen to self isolate.

“The City of Kelowna continues to follow the advice of the BC Chief Medical Health Officer and will make updates to service delivery as required. The city’s critical response team is continuing to advance business continuity plans to ensure the ongoing delivery of key critical services and is working with our regional partners on advance planning scenarios to support provincial and regional efforts,” says Risk Manager Lance Kayfish.

You can access city services online by visiting kelowna.ca/onlineservices.

READ MORE: Line forms as Kelowna’s Superstore only lets in 500 at a time due to COVID-19

READ MORE: Flight reductions at YLW due to COVID-19 concerns


@michaelrdrguez
michael.rodriguez@kelownacapnews.com

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Vandalism hits downtown Peachland mural

Reports state this is the third incident in five months

Interior Health confirms five additional cases in West Kelowna COVID-19 outbreak

The total amount of confirmed cases at Bylands Nurseries Ltd. is 19; no further cases expected

Q&A: Interior Health CEO answers questions on COVID-19 response

Susan Brown, president and CEO of Interior Health, answers questions regarding COVID-19

Residents experiencing homelessness back outdoors as temporary winter shelters close

Kelowna’s homeless are going back to Recreation Avenue

COVID-19: Social media use goes up as country stays indoors

Overall messaging is up more than 50 per cent over the last month

B.C. couple celebrates 61st anniversary through seniors’ home window

Frank and Rena Phillips marked occasion at Nanaimo Seniors Village this week while social distancing

UPDATE: Coronavirus concerns prompt event cancellations across the Okanagan

This is a running list of events cancelled across the Okanagan

COVID-19: South Okanagan community salutes frontline medical staff

“Honk for the unsung heros. Thanks to each and every one of you”

A look at some of the B.C. inventors creating life-saving tools in fight against COVID-19

Groups across B.C. are working together to create what they hope will help people affected by the pandemic

Association launches French-language games, online tools for families learning at home

Games, culture and vocabulary included in new virtual resources

Okanagan College student designs map tracking spread of COVID-19 in B.C.

Sean Heddle says fighting complacency and misinformation is important

‘There can be no ambiguity’: Travellers brought home to B.C. must self-isolate

Health Minister Adrian Dix said the mandatory isolation must be abided by

Summerland’s April 1 snow measurements above normal

Measurements taken at Summerland Reservoir and Isintok Lake

COLUMN: Responding with the Canadian Emergency Wage Subsidy

Support available for businesses during the COVID-19 pandemic

Most Read