A commitment to staff coaching has earned the City of Kelowna a 2011 Prism Award from the Okanagan chapter of the International Coach Federation.
The award was presented to Mayor Sharon Shepherd, city manager Ron Mattiussi and general manager Paul Macklem during a meeting of the Okanagan Professional Coaches Association on April 5 at the Delta Grand Resort and Conference Centre.
The City of Kelowna’s efforts to engage in a long-term process designed to deliver better service for citizens was recognized by the Prism Award judges at the award presentation.
“The commitment to becoming the best mid-sized city is evident in how they have invested, not only in diligently sourcing and funding a comprehensive leadership development program, but also in the leadership team’s engagement in the process,” said Marty Playford chairman of the Prism Awards.
The city’s organizational structure was changed in 2009 to ensure city projects and initiatives received input from relevant municipal departments.
In this way, creating a new park isn’t only a Parks Services project—it might involve financial services, environmental services and infrastructure planning services.
“When we reorganized our corporate structure, we knew staff would need some help getting used to a new way of doing things,” said Mattiussi.
“Executive coaching has helped us communicate better, improved problem-solving skills and generally made us more collaborative than we were in the past.”
Coaching is offered one-on-one or in a number of peer group settings and workshops.
“With the help of Gil Davidson, of Advantage Management Consulting in Kelowna, we developed a coaching program that helps managers interact better to produce the flexibility and responsiveness our citizens want,” said Macklem.