Passengers have trouble navigating the airside corridor at YLW says a report going to city council Monday.—Image: Capital News file

Confused passengers boarding wrong planes at Kelowna’s airport says report

Changes need to be made to departure area and airside corridor leading to planes

Kelowna’s airport terminal may be small compared to major big-city airports, but apparently, it’s big enough to confuse passengers about where to board their planes.

According to a report going to Kelowna city council Monday, feedback from airport stakeholders says passengers have trouble navigating the airside corridor—which leads directly from YLW’s departure gates to the planes—they often get lost, they leave the secure area accidentally and they even board the wrong planes at times.

The feedback, part of a report by airport director Sam Samadaar, also says the location of the oversize baggage area, as well as the arrivals area, is congested, better signs are needed to direct passengers to security and the washrooms, more storage space is needed, the departure lounge is congested, noisy and confusing for passengers and more wheelchair storage space is needed at departure gates.

As part of a new master plan for the airport to take it to 2045, YLW is looking to expand the existing terminal—including the departure lounge—and make other improvements as part of a multi-phase project dubbed Soaring Beyond 2.5 Million Passengers.

Other work planned for the first phase of improvements would include separate new baggage carousels for international flights, an expanded pre-board screening area and another departure gate.

The airport is currently the 11th busiest in Canada, with 1.9 million passengers served in 2017.

The airport is owned and operated by the City of Kelowna and is financially self-supporting, with improvement over the last 10 years paid for, in large part, by the airport improvement fee charged on every departing ticket.

Other key findings of the 2045 master plan include:

• Passenger volume is predicted to increase to 3.6 million by 2045

• The current runway capacity and length are insufficient to meet future demand

• The airport apron for parking planes will require five new plane parking stands by 2035 and one new terminal gate by 2045

• Aircraft movements are forecast to increase 50 per cent, mainly from the airlines that use the airport

• Current roadways and parking facilities at YLW require reconfiguration and expansion

• Additional land will be required for the airport in future

A survey conducted for the master plan says more direct flights and flights overseas are the top priority of respondents, just edging out the need for more parking and shuttle services and better accessibility. More food and beverage choices ranked third and improvement to the arrivals and baggage claim areas came in fourth.

To report a typo, email: edit@kelownacapnews.com.


@KelownaCapNews
newstips@kelownacapnews.com

Like us on Facebook and follow us on Twitter.

Just Posted

Bladder dam being installed in West Kelowna

The city is installing a bladder dam on the west side of Gellatly Road

Supreme Court of Canada ruling a “missed opportunity” for B.C. wineries

B.C. Wine Institute and its members disappointed about ruling on interprovincial trade

Blind Kelowna athlete wins grappling gold

Michelle Jorgensen takes her division at her first ever tournament in Kamloops

Love of records enduring for Kelowna vinyl fan

John Gowland’s record collection dates back to 1950s

Armstrong youth confronts diabetes adversity

Trevor Kennedy, 16, has coped with type 1 diabetes for nine years

VIDEO: Work is play for this B.C. avalanche rescue dog

CARDA certified Joss’s Job is to save lives — but to her, it’s all a game

Police investigate suspicious Armstrong incident

Man in older model truck allegedly approached young girl in neighbourhood; asked if she wanted ride

Black Press Media acquires two new Alaska newspapers

New Media Investment Group to acquire the Akron (OH) Beacon Journal while Black Press Media takes on daily newspapers in Juneau and Kenai Alaska

Arrest made in machete attack

Chase man to face charges, victim airlifted to hospital with injured hand

B.C. towns rank in top honeymoon destination worldwide

Vernon, Kaslo, Sunshine Coast and the Island hit Expedia.ca’s list of top 18 honeymoon destinations

Men arrested at Starbucks say they feared for their lives

Rashon Nelson and Donte Robinson were arrested in a Philadelphia Starbucks, becoming viral video

Olympic gold now official for B.C. weightlifter

Christine Girard’s bronze medal from 2012 Olympics upgraded to gold, IOC announces

Did a Canadian shoot down the Red Baron? A century later, debate hasn’t quit

Om April 21, 1918 two Canadians in their canvas-covered Sopwith Camel biplanes engaged the enemy

VIDEO: Canadian teen lands invite to Royal wedding

Prince Harry and Meghan Markle have invited Faith Dickinson, founder of Cuddles for Cancer

Most Read