Passengers have trouble navigating the airside corridor at YLW says a report going to city council Monday.—Image: Capital News file

Confused passengers boarding wrong planes at Kelowna’s airport says report

Changes need to be made to departure area and airside corridor leading to planes

Kelowna’s airport terminal may be small compared to major big-city airports, but apparently, it’s big enough to confuse passengers about where to board their planes.

According to a report going to Kelowna city council Monday, feedback from airport stakeholders says passengers have trouble navigating the airside corridor—which leads directly from YLW’s departure gates to the planes—they often get lost, they leave the secure area accidentally and they even board the wrong planes at times.

The feedback, part of a report by airport director Sam Samadaar, also says the location of the oversize baggage area, as well as the arrivals area, is congested, better signs are needed to direct passengers to security and the washrooms, more storage space is needed, the departure lounge is congested, noisy and confusing for passengers and more wheelchair storage space is needed at departure gates.

As part of a new master plan for the airport to take it to 2045, YLW is looking to expand the existing terminal—including the departure lounge—and make other improvements as part of a multi-phase project dubbed Soaring Beyond 2.5 Million Passengers.

Other work planned for the first phase of improvements would include separate new baggage carousels for international flights, an expanded pre-board screening area and another departure gate.

The airport is currently the 11th busiest in Canada, with 1.9 million passengers served in 2017.

The airport is owned and operated by the City of Kelowna and is financially self-supporting, with improvement over the last 10 years paid for, in large part, by the airport improvement fee charged on every departing ticket.

Other key findings of the 2045 master plan include:

• Passenger volume is predicted to increase to 3.6 million by 2045

• The current runway capacity and length are insufficient to meet future demand

• The airport apron for parking planes will require five new plane parking stands by 2035 and one new terminal gate by 2045

• Aircraft movements are forecast to increase 50 per cent, mainly from the airlines that use the airport

• Current roadways and parking facilities at YLW require reconfiguration and expansion

• Additional land will be required for the airport in future

A survey conducted for the master plan says more direct flights and flights overseas are the top priority of respondents, just edging out the need for more parking and shuttle services and better accessibility. More food and beverage choices ranked third and improvement to the arrivals and baggage claim areas came in fourth.

To report a typo, email: edit@kelownacapnews.com.


@KelownaCapNews
newstips@kelownacapnews.com

Like us on Facebook and follow us on Twitter.

Just Posted

Preliminary inquiry for Sagmoen begins in Vernon

Sagmoen, whose charges were split into three separate matters, has been in custody since Oct. 2017

Kelowna oncologist changing the face of breast cancer treatment

Dr. Juanita Crook, a Kelowna oncologist, has seen 100 per cent success using brachytherapy to treat breast cancer in some patients.

Peachland mayor asks for recount after one-vote loss

Cindy Fortin went to Facebook to state her case

Off road crash in the Okanagan sends one to hospital

COSAR was called out twice Saturday, once to Bear Creek Main and once to Peachland

Find me my furever home

Frankie is available for adoption from the Kelowna BC SPCA

Canada Post strikes leaves small shops in the lurch as holidays approach: CFIB

Rotating strikes began in Victoria, Edmonton, Halifax and Windsor

Voter turnout at 36% in B.C.’s municipal election

Vancouver saw 39% turnout, Surrey saw 33%

Harry and Meghan travel in different style on Australia tour

Prince Harry and his wife Meghan are on day seven of their 16-day tour of Australia and the South Pacific.

AP Exclusive: Stephen Hawking’s wheelchair, thesis for sale

The online auction features 22 items from Hawking, including his doctoral thesis on the origins of the universe, with the sale scheduled for 31 October and 8 November.

In Khashoggi case: Saudi calls, ‘body double’ after killing

Saudi Crown Prince Mohammed bin Salman called the son of Jamal Khashoggi, the kingdom announced early Monday, to express condolences for the death of the journalist killed at the Saudi Consulate in Istanbul by officials that allegedly included a member of the royal’s entourage.

Alleged serial killer Bruce McArthur waives right to preliminary hearing

Bruce McArthur, a 67-year-old self-employed landscaper, has been ordered to stand trial on eight counts of first-degree murder.

N.B. village faces backlash after council raises ‘straight flag’

Chipman Mayor Carson Atkinson says the flag met the village council’s criteria because it “recognizes, accepts and respects the rights of individuals under the Charter of Rights and Freedoms.”

Three strong earthquakes reported off Vancouver Island

The quakes, all measuring more than 6.0 on the richter scale, were about 260 kilometres west of Tofino

Most Read