Customers will no longer have to come into CapriCMW in person to access insurance services. (Google maps)

COVID-19: CapriCMW insurance switches to phone, email services

Insurance company offering its services without any face-to-face interaction due to COVID-19

In response to ongoing concerns surrounding the spread of COVID-19, CapriCMW Insurance is taking precautions and adjusting operations to protect the safety and well-being of its employees, clients, partners and communities.

On March 19 CapriCMW introduced email and phone service for auto insurance policy renewals and cancellations. This new contactless auto insurance service is available in Kamloops, Kelowna, Vernon, Lake Country, Penticton, West Kelowna and Prince George.

Last week, ICBC made changes to their procedures, allowing insurance brokers to conduct Autoplan transactions by email and phone.

READ MORE: Driver’s licence renewals, 90-day payment deferral now available online, ICBC says

Customers are asked to follow these steps to use the contactless service:

  • Email or call your local CapriCMW office ahead of your insurance renewal
  • An Insurance Advisor completes your transaction over email or phone
  • Pick up your decal and documents outside a CapriCMW office, or have CapriCMW mail them to you.
  • Delivery service is being offered for health professionals and for people in self-isolation subject to availability. Call a CapriCMW office if you require this service.

The contactless service is available for policy renewals and policy cancellations.

“With the stress and uncertainty that we are all experiencing amid this global pandemic, our dedicated team members are working hard to deliver solutions that allow us to continue supporting and serving our clients and communities, ” said Andrew Kemp, president of CapriCMW.

“Through this new service and by remaining available via phone, email and online, we are able to provide the same products, services and solutions as before with minimal disruption, but we ask for your patience as our Advisors adjust to the new procedures.”

Visit capricmw.ca/contactless to contact a CapriCMW office or to learn more.

READ MORE: ICBC cancelling all road tests for the next two weeks due to COVID-19

@PentictonNews
editor@pentictonwesternnews.com

Like us on Facebook and follow us on Twitter.

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Comments are closed

Just Posted

‘Justice for Mona’ protests planned in Kelowna, Lower Mainland

Security camera footage shows Mona Wang being dragged, stepped on during RCMP wellness check

Neighbourhood pond dries up again

The RDCO filled up the pond on Hall Road but it’s drying up again

Orphaned Okanagan beavers admitted to rehab centre

The two beavers are in the care of the Fawcett Family Wildlife Health Centre

Intent of killing at centre of Surrey man’s West Kelowna murder trial

B.C. Supreme Court Justice Allison Beames is anticipated to return with her decision in August

Car smashes into Kelowna dollar store

The vehicle went through the front window of the store just off Highway 97 North

13 new B.C. COVID-19 cases, Langley Lodge outbreak ends

Health care outbreaks down to four, 162 cases active

Okanagan Realtors donate big to North Westside fire department

Two Kelowna-area Realtors made a generous donation to the North Westside Fire… Continue reading

SilverStar security recovers stolen bike

Reminders to residents to keep bicycles locked up, eyes open for suspicious activity

Penticton RCMP seek help locating missing woman

25-year-old Iesha Blomquist was reported missing to Penticton RCMP on June 30

Majority of residents in support of alcohol in outdoor spaces: City of Penticton

City council will vote on whether to continue allowing public consumption, on Tuesday, July 7

Princeton RCMP arrest suspects in violent Salmon Arm home invasion

Two men who allegedly staged a violent home invasion in Salmon Arm… Continue reading

LETTER: Questions raised about Summerland solar project

Site of proposed project has been considered for previous initiatives

Alberta health minister orders review into response after noose found in hospital in 2016

A piece of rope tied into a noose was found taped to the door of an operating room at the Grande Prairie Hospital in 2016

Most Read