A women walks past the new rebranding sign of Freedom Mobile in Toronto on Thursday, November 24, 2016. Freedom Mobile says about 15,000 customers were affected by a security breach in a new system before the problem was fixed on April 23. THE CANADIAN PRESS/Nathan Denette

Freedom Mobile hit by data breach, company says up to 15,000 customers affected

It said the breach affected customers at 17 retail stores who opened or changed accounts

Freedom Mobile confirmed Tuesday it had a data security breach from late March to late April, but the wireless carrier said only about 15,000 customers were affected — far fewer than an outside research firm’s estimate.

The Calgary-based company — which operates networks in Ontario, Alberta and British Columbia — was apparently warned of the breach by researchers at vpnMentor, which announced it to the press.

The vpnMentor report said two of its researchers, Noam Rotem and Ran Locar, had warned Freedom of their findings on April 17, 18 and 23 but didn’t get a response from the company until April 24.

“For ethical reasons, we didn’t download the database, so we don’t know exactly how many people were affected,” the blog said.

However, the blog was posted under the title “Report: Freedom Mobile Customer Data Breach Exposes 1.5 Million Customers” based on the assumption that hackers could access unencrypted data from all of Freedom’s customer base.

Freedom said in an emailed statement that “any reference to 1.5 million customers affected is inaccurate … “

The company said its investigation determined the breach began on March 25 and affected data processed by a new external third-party vendor, Apptium Technologies, that had been hired to streamline its retail customer support.

“The internal systems of Freedom Mobile or (parent) Shaw Communications were not compromised as part of this third-party vendor security exposure,” the company said in a statement.

It said the breach affected customers at 17 retail stores who opened or changed accounts as late as April 15 or made changes to opened accounts on April 16. It said the problem was fixed by April 23.

Freedom also said that it had found no evidence, as of Tuesday, that any data has been misused “and we are conducting a full forensic investigation to determine the full scope of impact.”

Valerie Lawton, of the federal privacy commissioner’s office, said in an email that it had received a breach report related to Freedom Mobile late Monday afternoon.

“Canada’s federal private sector privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA), includes confidentiality provisions and we don’t have further details to offer at this time,” Lawton said.

Under PIPEDA, which was most recently updated in November, private-sector organizations that control personal information must advise the privacy watchdog of breaches that pose a “real risk of significant harm” to individuals.

They must also notify affected individuals about the breaches and keep records.

READ MORE: Personal data of 34,000 medical marijuana patients accessed in data breach

READ MORE: 50 million Facebook accounts affected by security breach

However, the Canadian law — in contrast to the European Union’s year-old General Data Protection Regulation — provides more flexibility about when organizations inform the Office of the Privacy Commissioner.

Asked why it didn’t disclose close the leak sooner, the company said it took time to verify the legitimacy of the warning and verify details with its third-party vendor.

David Paddon, The Canadian Press


Like us on Facebook and follow us on Twitter.

Just Posted

Kelowna man arrested after allegedly setting blaze near Fire Department

The man was allegedly seen lighting bushes on fire near the Kelowna Fire Department

Kelowna mothers to share grief, spread awareness for Overdose Day

Moms Stop the Harm is hosting an event for International Overdose Awareness Day in Kerry Park

Latino-American rock ‘n’ roll band The Mavericks coming to Kelowna

Kelowna is the only B.C. stop on the band’s worldwide tour

UBC Okanagan Heat score 10 goals in pre-season double-header

Two exhibition wins in the U.S. to start the year for the mens Heat squad

Kelowna transit system to add new routes in September

The decision is due to increase in demand, according to BC Transit

VIDEO: Could we BE any more excited? ‘Friends’ fans go crazy for merch

Movie theatres will show select episodes to mark the NBC series’ 25th anniversary

Penticton man sentenced in non-fatal 2017 shooting

Elkena Michael Knauff sentenced to seven and a half months in jail

Bodies of two missing Surrey men found near Ashcroft

Ryan Provencher and Richard Scurr have been missing since July 17

Kamloops RCMP locate and arrest man who fled from police

The 22-year-old male was wanted in relation to a domestic violence investigation

Five hedgehogs quickly adopted after being left at BC SPCA

Lucky new owners picked up their pets from Maple Ridge branch on Aug. 20

COLUMN: Much to enjoy at Ryga Arts Festival

As I learn about George Ryga and his contributions, it is clear why this festival carries his name

Okanagan RCMP superintendent helps with arrest

Vernon Supt. Shawna Baher arrests man for theft; turns out to be suspect in assault and robbery

B.C. cricket players get interrupted by racist remark

Community has had protocols in place for years to respond to prejudice

Most Read