B.C. tourism industry award winner in the customer service category Bram Bolwijn, with Mission Hill Family Estate Winery, is congratulated by B.C. Tourism, Arts and Culture Minister Lisa Beare. Photo: Barry Gerding/Black Press

Kelowna winery employee an inspiration for customer service

Bram Bolwijn, with Mission Hill winery, wins best customer service award for B.C. tourism industry

Customer service is an important aspect of the winery tourism experience in the Okanagan.

And Bram Bolwijn is the personification of that, working for Mission Hill Family Estate Winery.

Bolwijn was recognized for his efforts by being awarded a BC Tourism Industry Award under the category of Customer Service.

Bolwijn’s efforts to enlighten one corporate visiting group about wines and enhance their overall experience led that company to respond later that he set an example for what defines excellent customer service.

Related: Tourism minister unveils new marketing campaign

He was acknowledged for his welcoming demeanor, passion for wines and his courtesy interacting with winery visitors.

In accepting the award at the BC Tourism Industry Conference Friday, Bolwijn said he feels fortunate to serve some of the best wines in one of the most beautiful places in the world.

“We are just in the beginning of history for the development of our wine industry in the Okanagan,” Bolwijn said.

Also nominated in the customer service category were Tourism Kelowna volunteers and Lalli Randawa with Comfort Inn & Suites.

The Tourism Kelowna volunteers were cited as a 57-person group who put in 7,500 hours of volunteer time at the city visitor centre.

The other industry award winners were:

• Employees First: Island Lake Lodge, Fernie; other nominees Ocean Run Adventures and Accent Inn
• Remarkable Experiences: Spirit of West Adventures, Vancouver Island; other nominees (the paisley notebook) edible storytelling, Okanagan Villa Estate Winery

• Innovation: Fairmont Hotels; other nominees Tourism Vancouver, Island Lake Lodge

• Professional Excellence: Tourism Chilliwack; other nominee City of Kamloops

To report a typo, email: edit@kelownacapnews.com.


@BarryGerding
barry.gerding@blackpress.ca

Like us on Facebook and follow us on Twitter.

Just Posted

Pumps run dry across the Central Okanagan

Kelowna, Peachland and West Kelowna all reporting gas shortages

UPDATE: Suspect sought in car theft

Stolen vehicle flees scene in Ashton Creek, found behind Polson Park in Vernon

West Kelowna teen remembered with honourary black belt

“To the kids who are struggling, I say reach out and just speak to somebody…”

Falkland artist favours, fights for fish

Lottie Kozak does all kinds of art; one of her favourite subjects, fish, is dwindling

The Westbank First Nation to be a fixture of Westside Daze

This Canada Day long weekend mark your calendars

Updated: Kelowna cops investigate armed robbery at city centre business

Robbery sparks late afternoon manhunt by armed police officers with guns drawn

Tour rookie takes Golf BC Championship

Arizona’s George Cunnigham, 22, finished the Mackenzie Tour event in Kelowna at 20-under-par

Independent schools continue to top Fraser Institute secondary school list

Think tank says its ratings are fair to all schools, public and private

Former Somali child refugee fights to stay in Canada

Former child refugee Abdoul Abdi’s judicial review set for today in Halifax

U.S. border separations ripple through midterm campaigns

Several Republicans to break from President Donald Trump amid boarder separation issues

AFN chief accused of being too close to Trudeau

Perry Bellegarde insists he is not that close to the Liberals as elections looms

Three injured after industrial explosion in Newfoundland

The roof of the warehouse was blown off in the explosion near St. John’s

Ottawa Senators trade Mike Hoffman, less than a week after allegations involving partner

Following the trade Senators make no mention of allegations against Hoffman’s partner

Most Read