On Hold: Veterans facing long waits when calling for help

Feds aim to answer 80% of calls within two minutes, but only 40% last year actually were

New figures show many veterans have had a hard time getting anyone to pick up when they call Veterans Affairs Canada for information or assistance — with nearly one in five hanging up before their call is answered.

The figures uncovered by The Canadian Press through the access-to-information law show a continued trend of current and former service members being put on hold longer than promised when calling the department’s toll-free number.

While it aims to answer 80 per cent of calls within two minutes, only 40 per cent of the more than 440,000 calls received last year were answered within that target.

A further 84,000 calls were designated as abandoned, meaning the caller hung up.

Veterans usually call the number to apply for or get information about benefits and services, or to get updates on their applications.

READ MORE: B.C. city councillor’s motion to bill military for community events ‘shameful’

The department says it recently hired more employees to ensure call centres are fully staffed and now routinely meets the two-minute target, though it could not provide up-to-date figures because of a technical issue.

The Canadian Press

Like us on Facebook and follow us on Twitter

Just Posted

UPDATE: West Kelowna fawn euthanized, not claimed by sanctuary

Gilbert the deer has been euthanized after a suitable home was not found in time

Iconic rock photographer Bob Gruen to exhibit work in Kelowna

Gruen’s portfolio includes John Lennon, Bob Dylan, Led Zeppelin, David Bowie, among many others.

Kelowna car thief’s sentencing delayed

Stanley Nickason pleaded guilty car theft charges in B.C. Supreme Court

Alleged impaired driver flips car near Lake Country

The incident happened early Friday morning

July showers wash out half of the Okanagan’s cherry crop

Cherry growers say this is the worst season they’ve seen in decades

Body, burning truck found near northern B.C. town

RCMP unsure if the two separate discoveries are related

Survivorship Dragon Boat Team wins in Vernon

Team takes top spot in A division at festival

Couple found dead along northern B.C. highway in double homicide

Woman from the U.S. and man from Australia found dead near Liard Hot Springs

RDOS contributes funds to arts centre workshop

South Okanagan Performing Arts Centre Society wants input into proposed facility

World-famous sopranos to hold concert in Okanagan

Two Canadian sopranos are bringing their world-famous voices to the Okanagan for one night only

Summerland Fall Fair to include zucchini race

Event is in honour of bobsleigh athlete Justin Kripps

BC Wildfire Service warns wet weather no reason to be complacent

Fire risk currently low for much of B.C. compared to same time over last two years.

Bank of Canada lowers qualifying rate used in mortgage stress tests

Home sales softened last year after the federal government introduced new stress test rules for uninsured mortgages

Most Read