On Hold: Veterans facing long waits when calling for help

Feds aim to answer 80% of calls within two minutes, but only 40% last year actually were

New figures show many veterans have had a hard time getting anyone to pick up when they call Veterans Affairs Canada for information or assistance — with nearly one in five hanging up before their call is answered.

The figures uncovered by The Canadian Press through the access-to-information law show a continued trend of current and former service members being put on hold longer than promised when calling the department’s toll-free number.

While it aims to answer 80 per cent of calls within two minutes, only 40 per cent of the more than 440,000 calls received last year were answered within that target.

A further 84,000 calls were designated as abandoned, meaning the caller hung up.

Veterans usually call the number to apply for or get information about benefits and services, or to get updates on their applications.

READ MORE: B.C. city councillor’s motion to bill military for community events ‘shameful’

The department says it recently hired more employees to ensure call centres are fully staffed and now routinely meets the two-minute target, though it could not provide up-to-date figures because of a technical issue.

The Canadian Press

Like us on Facebook and follow us on Twitter

Just Posted

Rockets continue road trip Wednesday night in Prince Geroge

Kelowna dropped game one of their four game road-trip on Saturday against Kamloops

Quails’ Gate Winery to celebrate 30 year anniversary

A limited amount of tickets are available for the event

Hundreds attend first annual climate and food conference in Kelowna

Over 25 industry experts spoke at the two-day event

Kelowna Gospel Mission hosts street-hockey game to fight homelessness stigma

The hockey game was filmed to bring more attention to homelessness in the Okanagan

Pug-O-Ween 2019 to take Kelowna dog park by snort

Calling all pug-owners and Halloween lovers!

BC SPCA: From walking dogs to sponsoring galas

The Canadian Jewelry Exchange is a sponsor for this year’s gala

Horvat’s hat trick lifts Canucks to 5-2 win over Red Wings

First career three-goal game for Vancouver captain

Saanich Gulf-Islands’s Elizabeth May coy about leadership plans

The federal Green party leader talks possibility of running as MP without being leader

Estheticians can’t be forced to wax male genitals, B.C. tribunal rules

Langley transgender woman Jessica Yaniv was ordered to pay three salon owners $2,000 each

Two youth arrested in UBC carjacking at gunpoint, after being spotted in stolen Kia

‘A great deal of credit is due the alert person who called us,’ said North Vancouver Sgt. Peter DeVries

South Okanagan man charged following armed standoff gets bail

Information on the proceedings is limited due to publication ban

People’s Party of Canada’s anti-immigration views ‘didn’t resonate’ with voters: prof

Party was formed on anti-immigration, climate denying views in 2018

Windstorm knocks out power for 10,000 in north and central B.C.

Power slowly being restored, BC Hydro says

Behind the blue and white Carnival clown mask

Toshie Okada is named October’s Respect Works Here Community Champion

Most Read