CANADIAN BAND - Hedley will be bringing their Cageless tour to the Enmax Centrium on Feb. 10th. photo submitted

Refunds given out for Hedley concerts

Amid sexual misconduct allegations some Hedley fans regret buying tickets

Live Nation Entertainment-owned companies have been providing refunds to some music fans who now regret buying tickets to see the embattled band Hedley live in concert.

But subsidiaries of the music industry giant have also been denying refund requests for others, leaving some formerly ardent fans of the band to debate whether they should accept a loss and boycott the concert they’d paid to see.

RELATED: Concert-goers unfazed by Hedley sexual misconduct allegations

The Vancouver pop rockers have been under fire since sexual misconduct allegations began surfacing online two weeks ago, suggesting inappropriate encounters with young fans. Hedley has called the allegations “unsubstantiated” but said in a statement that in the past they “engaged in a lifestyle that incorporated certain rock ‘n’ roll cliches.”

Ruqayyah Bobat said she was pleased to receive a refund for a ticket to an Ottawa concert last week after starting an online petition calling on the venue to give customers the option of getting their money back.

“How could I attend a concert in good conscience knowing that these stories could be true?” said the 24-year-old psychology student, who had been a Hedley fan since she was a teenager.

“I would not want to put my hard-worked money into a band that’s being scrutinized for such horrible allegations.”

RELATED: CBC drops Hedley’s music amid sexual misconduct allegations

Ticketmaster Canada did not respond to a request for comment when asked to clarify its refund policy for concerts on Hedley’s cross-Canada tour.

Online correspondence between Ticketmaster and ticket buyers reviewed by The Canadian Press reveals differing responses to refund requests.

One customer who asked Ticketmaster for their money back on Twitter was directly messaged by the company’s fan support account and told they would receive a full refund within a few business days, according to screen-captured exchanges.

Meanwhile, a customer who asked for a refund over email for Hedley’s show in Summerside, P.E.I., was told her request had been denied because the band “is still scheduled to perform and refunds are not available.”

A Ticketmaster representative also emailed another person inquiring about a refund for a Kingston, Ont., concert to say that “sadly, there are no refunds” and directed the consumer to a ticket reseller website. But a refund was offered — within an hour — after the consumer publicly called out Ticketmaster on Twitter asking why the company would force them to financially support the band under the circumstances.

RELATED: Hedley will no longer perform at JUNOs after sexual misconduct allegations

Ticketmaster Canada’s typical “fan guarantee” policy states that tickets purchased for events at participating venues are fully refundable within three days of purchase, up until one week before the event. Exceptions include VIP tickets and other premium packages.

Lise Touchette said it took a lot of effort, but she was relieved to receive a refund for expensive VIP tickets for her daughter and friends to attend Hedley’s Ottawa concert.

Although her receipt clearly stated “no refunds,” a determined Touchette sent several emails trying to get her money back and waited a few days for news. She was told on the morning of the concert that her refund had been approved.

A spokesperson for the Ottawa Sports and Entertainment Group, which operates TD Place, where the Hedley show was staged, said in an email that “all refunds were at the discretion of Live Nation.”

Like us on Facebook and follow us on Twitter.

Just Posted

Kelowna talent goes to international stage

Julia Chambers is now attending Tisch at New York University

Break and enter suspect nabbed with help from Kelowna witness

The woman recognized the suspect’s vehicle

Ignoring climate change poses potential catastrophe for B.C.

Fisheries scientist says ‘extraordinary challenges’ in water management lie ahead

Person hit by vehicle in West Kelowna

The incident occurred Thursday afternoon

Despite legislation to introduce it, Kelowna plans to keep up call to scrap speculation tax

City says it will keep working with other municipalities affected by the tax

B.C. NDP retreats again on empty-home tax for urban areas

Rate reduced for all Canadians, dissident mayors to get annual meeting

Watch it again: Kelowna mayoral candidates square off

Missing the LIVE Kelowna mayoral debate watch now

Okanagan water conference builds connections

Experts gathered to discuss water and fisherie sustainability objectives

Two B.C. cannabis dispensaries raided on legalization day

Port Alberni dispensaries ticketed for “unlawful sale” of cannabis

Canada not sending anyone to Saudi business summit

Sources insist Ottawa never intended to dispatch a delegation this time around

Earthquake early-warning sensors installed off coast of B.C.

The first-of-its kind warning sensors are developed by Ocean Networks Canada

VPD ordered to co-operate with B.C. police watchdog probe

According to the IIO, a court is ordering Vancouver police to co-operate with an investigation into a fatal shooting

B.C. woman looks to reduce stigma surrounding weed-smoking moms

Shannon Chiarenza, a Vancouver mom of two, started weedmama.ca to act as a guide for newcomers to legal cannabis, specifically mothers

B.C. teen gives away tickets to Ellen Degeneres show, plans O Canada welcome

The Grade 9 student wanted to give away tickets in the spirit of inclusivity

Most Read