CANADIAN BAND - Hedley will be bringing their Cageless tour to the Enmax Centrium on Feb. 10th. photo submitted

Refunds given out for Hedley concerts

Amid sexual misconduct allegations some Hedley fans regret buying tickets

Live Nation Entertainment-owned companies have been providing refunds to some music fans who now regret buying tickets to see the embattled band Hedley live in concert.

But subsidiaries of the music industry giant have also been denying refund requests for others, leaving some formerly ardent fans of the band to debate whether they should accept a loss and boycott the concert they’d paid to see.

RELATED: Concert-goers unfazed by Hedley sexual misconduct allegations

The Vancouver pop rockers have been under fire since sexual misconduct allegations began surfacing online two weeks ago, suggesting inappropriate encounters with young fans. Hedley has called the allegations “unsubstantiated” but said in a statement that in the past they “engaged in a lifestyle that incorporated certain rock ‘n’ roll cliches.”

Ruqayyah Bobat said she was pleased to receive a refund for a ticket to an Ottawa concert last week after starting an online petition calling on the venue to give customers the option of getting their money back.

“How could I attend a concert in good conscience knowing that these stories could be true?” said the 24-year-old psychology student, who had been a Hedley fan since she was a teenager.

“I would not want to put my hard-worked money into a band that’s being scrutinized for such horrible allegations.”

RELATED: CBC drops Hedley’s music amid sexual misconduct allegations

Ticketmaster Canada did not respond to a request for comment when asked to clarify its refund policy for concerts on Hedley’s cross-Canada tour.

Online correspondence between Ticketmaster and ticket buyers reviewed by The Canadian Press reveals differing responses to refund requests.

One customer who asked Ticketmaster for their money back on Twitter was directly messaged by the company’s fan support account and told they would receive a full refund within a few business days, according to screen-captured exchanges.

Meanwhile, a customer who asked for a refund over email for Hedley’s show in Summerside, P.E.I., was told her request had been denied because the band “is still scheduled to perform and refunds are not available.”

A Ticketmaster representative also emailed another person inquiring about a refund for a Kingston, Ont., concert to say that “sadly, there are no refunds” and directed the consumer to a ticket reseller website. But a refund was offered — within an hour — after the consumer publicly called out Ticketmaster on Twitter asking why the company would force them to financially support the band under the circumstances.

RELATED: Hedley will no longer perform at JUNOs after sexual misconduct allegations

Ticketmaster Canada’s typical “fan guarantee” policy states that tickets purchased for events at participating venues are fully refundable within three days of purchase, up until one week before the event. Exceptions include VIP tickets and other premium packages.

Lise Touchette said it took a lot of effort, but she was relieved to receive a refund for expensive VIP tickets for her daughter and friends to attend Hedley’s Ottawa concert.

Although her receipt clearly stated “no refunds,” a determined Touchette sent several emails trying to get her money back and waited a few days for news. She was told on the morning of the concert that her refund had been approved.

A spokesperson for the Ottawa Sports and Entertainment Group, which operates TD Place, where the Hedley show was staged, said in an email that “all refunds were at the discretion of Live Nation.”

Like us on Facebook and follow us on Twitter.

Just Posted

UPDATE: Firefighter blown back from explosion at fire above Kelowna art gallery

A fire was reported at the Pope’sGallery of BC Art & Photography

Okanagan hockey player wins Gold for Canada

Vernon’s Anne Cherkowski, along with three others, trains at Kelowna’s Pursuit of Excellence

More supportive housing annouced for Kelowna

New homes with support services for people experiencing homelessness

Hometown Hockey co-host ready for West Kelowna visit

Tara Slone and Ron MacLean host the Hometown Hockey festival this weekend

Rare ‘super blood wolf moon’ takes to the skies this Sunday

Celestial event happens only three times this century

B.C. dangerous offender in court for violating no-contact order, sends letter to victim

Wayne Belleville was shocked to see a letter addressed to him from his shooter, Ronald Teneycke

Judge denies requests from Calgary couple charged in son’s death

David and Collet Stephan wanted $4 million to pay for past and future legal bills

Ex-Mountie investigating ‘Surrey six’ murders pleads guilty to obstruction

Derek Brassington entered his plea in B.C. Supreme Court on Friday

Man blames his loud car radio, sirens for crash with B.C. ambulance

Tribunal rejects bid to recoup ICBC costs after crash deemed 100-per-cent his fault

RECALL: Salmon Village maple salmon nuggets

Customers warned not to eat product due to possible Listeria contamination

More than 100,000 toxic toys named in Canada-wide recall

Plastic doll contains levels of phthalates over allowable limit and may pose chemical hazard

Fashion Fridays: Inspirational gym outfits

Kim XO, helps to keep you looking good on Fashion Fridays on the Black Press Media Network

UPDATE: Loose dog on Coquihalla Highway has been saved

The dog is reportedly in the care of a passing motorists, dog’s owner still unknown

Most Read