More than ever before, as pandemic conditions persist, the threat of data breaches and cyberattacks continues to grow, according to SFU professor Michael Parent. (Pixabay photo)

More than ever before, as pandemic conditions persist, the threat of data breaches and cyberattacks continues to grow, according to SFU professor Michael Parent. (Pixabay photo)

SFU expert unveils 5 ways the COVID-19 pandemic has forever changed cybersecurity

Recognizing these changes is the first in a series of steps to mitigate them once the pandemic ends, and before the next: Michael Parent

  • Mar. 6, 2021 8:46 a.m.

By Michael Parent, Professor, Management Information Systems, Simon Fraser University

More than ever before, as pandemic conditions persist, the threat of data breaches and cyberattacks continues to grow.

COVID-19 has permanently changed organizational culture and behaviour. Recognizing these changes is the first in a series of steps to mitigate them once this pandemic ends, and before the next.

As we enter the second year of the pandemic and temporary measures seem more permanent, there are five ways that cybersecurity has forever been altered:

1. Working from home

What began as a temporary measure to isolate employees in order to prevent the spread of COVID-19 has morphed into a more permanent, even desirable situation for some. Employees have relocated to rural locales, implemented flexible work hours and begun to relish the absence of hours-long commutes.

For enterprises, it means that every home office, work nook or kitchen table potentially becomes a shared office space. Organizations now effectively have hundreds of satellite offices whereas before COVID-19, they may have had none.

It’s no wonder, then, that the FBI reports cybercrime has tripled since the start of the pandemic. Not only are there more targets for hackers to access, but they are also, in many cases, not nearly as defended as enterprise computing environments. Employees are also dealing with many more emails and messages, which increases the odds that they will inadvertently click on a phishing email.

Each organization is only as strong as the weakest, unprotected home router in its highly distributed network. It is difficult for IT to enforce standards, and to ensure that all devices and software are up-to-date and secure.

Working from home on the scale produced by pandemic public health measures has led to many uncontrolled, unmonitored and insecure access points, making organizations even more vulnerable.

2. Meeting virtually

Love it or hate it, the virtual meeting is here to stay. Long touted as an efficient and cost-effective way to gather, e-meetings have now come into their own out of sheer necessity. To some, it is a blessing: no more pointless, mind-numbing, low-productivity committee meetings (or if there are, multitasking is easier and there is no commute required).

For others, though, the richness of face-to-face communication is lost, as are opportunities for informal but often important conversations. It becomes more challenging to relate to one another, especially for newcomers to the organization. Zoom fatigue is real, distractions are inevitable and performance suffers. Paradoxically, employees end up spending more time meeting on a virtual platform than perhaps they ever did before. “You’re muted” has become a rallying cry!

The pandemic has led to more virtual meetings and a resulting loss in productivity, culture and communications richness. The lower the perceived value of the meeting, the more likely it is to remain online post-pandemic.

3. Keeping data private

Pre-pandemic, consumers were most concerned that their personal information would be stolen by hackers. While this concern remains, the growth in online commerce means that we are forced to share our data and create online profiles for virtually every product and service consumed; even hairdressers, if still operating, often require customers to create online accounts to book appointments and virtually sign COVID-19 waivers ahead of services.

However, consumers are more concerned about the uses of their data now and after the pandemic. There is a call from the American Bar Association, among others, for individuals to own and control their data, and to obtain credible assurances that they will only be used for the purposes agreed to, not sold without permission, and deleted, discarded and destroyed at their wish.

Data ownership has permanently changed, and government regulations need to be in place and enforceable to protect consumer information and guarantee privacy. Consumers should be confident that organizations have data destruction or erasure protocols in place to protect their privacy when they no longer wish to transact with the organization.

4. Redefining culture

Culture is often an organization’s most powerful asset. It has the power to catalyze and create long-term value (financial and otherwise) in organizations. Culture binds employees to each other and to a purpose.

Many scholars and practitioners have studied, commented on and codified corporate culture.

Culture is transmitted in a number of formal and informal ways, explicitly and tacitly: face-to-face meetings when employees chat, corporate events, orientation days and informal socializing during and after hours. Pandemic health measures have constrained this communication. Acculturation — the acquisition of and acceptance into the organization’s culture — has become even more of a challenge.

Employees may feel alienated, alone and adrift. Their organization’s culture itself may have changed. As a result, creating and sustaining a culture that promotes high performance may become challenging when rich, interpersonal interactions are constrained.

Post-pandemic, it will be challenging to recover an organization’s culture and to develop a new one that takes into account the post-COVID reality.

5. Managing and controlling transformation

Management controls are one side of a two-sided coin, the flip side being risk. Systems are designed, implemented and monitored to ensure that risks are eliminated, mitigated or accepted. Before COVID-19, businesses had developed contingency plans for a variety of risks which, ironically, even included pandemics.

Pressures to accelerate digital transformation have led to early adoption of technologies like artificial intelligence. These technologies are not without their risks, as a number of recent incidents have shown.

However, during this pandemic, we have realized that even the most extreme events became likely. As a result, principal risk integration and the newly realized goal of supply chain resilience have gone well beyond the bounds of the organization to include all elements of the supply chain and an organization’s many stakeholders.

cybersecurity

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

An Interior Health nurse administers Pfizer-BioNTech COVID-19 vaccines to seniors and care aids in Kelowna on Tuesday, March 16, 2021. (Phil McLachlan/Kelowna Capital News)
105 new COVID-19 cases in Interior Health

Just over 8,000 new vaccine doses administered in the region for a total of 158,000 to date

Sand, sandbags will be available at three different locations for Mill Creek for property owners. (Black Press Media file photo)
City prepares for possible Mill Creek flooding

The City of Kelowna is providing sand at three different locations for property owners near Mill Creek

A still from the video taken of a violent arrest on May 30, 2020 in downtown Kelowna. (File)
Kelowna Mountie charged with assault for caught-on-camera violent arrest

Const. Siggy Pietrzak was filmed punching a suspected impaired driver at least 10 times during an arrest

(Amandalina Letterio - Capital News)
Kelowna demonstrators show support for Vancouver Island logging activists

Two Kelowna men stood atop a pedestrian bridge on Harvey Avenue to raise awareness about old-growth forests

(Pexels photo)
Okanagan film boom owes to industry’s strong pandemic response: Sandhu

Vernon-Monashee MLA Harwinder Sandhu lauded the local film industry’s adaptation to the pandemic

Arlene Howe holds up a picture of her son, Steven, at a memorial event for drug overdose victims and their families at Kelowna’s Rotary Beach Park on April 14. Steven died of an overdose at the age of 32 on Jan. 31, 2015. (Aaron Hemens - Kelowna Capital News)
Moms Stop the Harm members placed crosses Wednesday morning, April 14, on Rotary Beach in memory of children lost to drug overdoses. (Aaron Hemens - Capital News)
Kelowna mothers remember children lost to the opioid crisis

It has been five years since illicit drug deaths was announced a public health emergency

Demonstrators at the legislature on April 14 called on the province to decriminalize drug possession and provide widespread access to regulated safe supply across B.C. (Jake Romphf/News Staff)
Rally calls for decriminalization, safe supply on 5th anniversary of overdose emergency declaration

From 2016 to the end of February, 7,072 British Columbians died due to overdose

A Keremeos family lost their home after a fire shortly before midnight on April 13. No injuries were reported. (Contributed)
Keremeos home destroyed in late-night fire

The family inside was unharmed

Naloxone
Op/Ed: Interior Health CEO speaks on five years of strides and challenges in overdose crisis

In 2020, close to 4,000 people across IH had access to opioid medications

Somewhere in the pack being celebrated by his teammates is Vernon Vipers forward Zack Tonelli, who scored in overtime Wednesday afternoon, April 14, to give the Snakes a 6-5 win over the Salmon Arm Silverbacks in B.C. Hockey League pod play at Kal Tire Place. (Liza Mazurek - Vernon Vipers Photography)
Vernon Vipers bite Salmon Arm Silverbacks in OT

Snakes blow 5-3 third-period lead, rally in extra time for 6-5 pod play result over rivals

(Government of Canada)
Liberal MP caught stark naked during House of Commons video conference

William Amos, in Quebec, appeared on the screens of his fellow members of Parliament completely naked

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

New parking meters have been installed on Main Street, Ellis Street, Front Street, Nanaimo Avenue and Padmore Avenue in Penticton. (City of Penticton photo)
Pay parking now in effect in downtown Penticton

A spot downtown will now cost you $2 per hour

Provincial health officer Dr. Bonnie Henry updates B.C.’s COVID-19 situation at the B.C. legislature, Feb. 1, 2020. (B.C. government)
B.C.’s COVID-19 case count jumps to 1,168 Wednesday, nearly 400 in hospital

Now 120 coronavirus patients in intensive care, six more deaths

Most Read