Swoop. (WestJet)

Swoop hit by ongoing wave of flight cancellations as passengers vent frustration

The issue was caused by ‘unscheduled maintenance’

Hundreds of Swoop passengers are scrambling after the ultra-low-cost airline cancelled or delayed 23 flights over the past four days.

Swoop says the wave of cancellations, which affected flights between July 5 and July 10, was caused by “unscheduled maintenance.”

Frustrated travellers took to Twitter, complaining that the airline rebooked them on Swoop flights up to five days later and that its customer care centre was closed over the weekend.

Swoop policy requires the low-cost subsidiary of WestJet Airlines to reroute passengers on other airlines if it cannot rebook them on its own flights “within a reasonable amount of time.”

The policy applies to events “within Swoop’s control,” which the maintenance issues were, according to spokeswoman Karen McIsaac.

McIsaac says the company apologizes for the inconvenience caused by the cancellations, which disrupted flights between Canadian cities and between Canada and vacation destinations in Florida.

The Canadian Press


Like us on Facebook and follow us on Twitter.

Just Posted

More childcare spaces coming for Kelowna families

The provincial government stated that additional funding will create 68 more spaces in the Okanagan

Rockets grab win over reigning league champs in first game of road trip

Kelowna beat the Prince Albert Raiders 2-1 Friday night, take on Saskatoon Saturday

GoFundMe started for Kelowna family who lost pet, home in Rutland fire

A fire tore through a Rutland four-plex in the morning on Dec. 6

Winter Blues Festival returns to Lake Country

Harpdog Brown and the Uptown Blues Band headline the 2020 show on Jan. 25

Habitat for Humanity Okanagan receives $20,000 grant

The organization announced the grant from Revera on Friday

VIDEO: Boys help rescue Cariboo bear cub

The cub, weighing just 24lbs, has been taken to wildlife sanctuary in Northwest B.C. for the winter

Campbell River mom’s iPhone containing priceless photos stolen from Victoria hospital parkade

The phone contained photos, heartbeat recordings of her late son

Miller nets winner as Canucks edge Sabres 6-5 in OT

Roussel, Leivo tally two apiece for Vancouver

‘Norovirus-like’ outbreak interrupts Bantam hockey showcase in Greater Victoria

Several athletes were sent home, quarantined on the ferry

South Okanagan volunteer dental clinic donates rotten teeth to good cause

H.E.C.K. recently gifted 47 rotten teeth to a search and rescue group in the area

$578: that’s how much your first distracted driving ticket will cost with recent premium hikes

Over 50 per cent of Canadians admitted to using phone while driving last year, according to study

Healing with honesty: Justice served 40 years later

Revelstoke senior gets house arrest for sexually assaulting stepdaughter

WorkSafe BC to investigate explosion at Princeton facility

Explosion at Envirogreen waste reclamation plant occurred Nov. 27

Doors open to Vernon’s first refill store

Vernon’s Refill Store may be answer to plastics problem

Most Read