Swoop. (WestJet)

Swoop hit by ongoing wave of flight cancellations as passengers vent frustration

The issue was caused by ‘unscheduled maintenance’

Hundreds of Swoop passengers are scrambling after the ultra-low-cost airline cancelled or delayed 23 flights over the past four days.

Swoop says the wave of cancellations, which affected flights between July 5 and July 10, was caused by “unscheduled maintenance.”

Frustrated travellers took to Twitter, complaining that the airline rebooked them on Swoop flights up to five days later and that its customer care centre was closed over the weekend.

Swoop policy requires the low-cost subsidiary of WestJet Airlines to reroute passengers on other airlines if it cannot rebook them on its own flights “within a reasonable amount of time.”

The policy applies to events “within Swoop’s control,” which the maintenance issues were, according to spokeswoman Karen McIsaac.

McIsaac says the company apologizes for the inconvenience caused by the cancellations, which disrupted flights between Canadian cities and between Canada and vacation destinations in Florida.

The Canadian Press


Like us on Facebook and follow us on Twitter.

Just Posted

Rockets continue road trip Wednesday night in Prince Geroge

Kelowna dropped game one of their four game road-trip on Saturday against Kamloops

Quails’ Gate Winery to celebrate 30 year anniversary

A limited amount of tickets are available for the event

Hundreds attend first annual climate and food conference in Kelowna

Over 25 industry experts spoke at the two-day event

Kelowna Gospel Mission hosts street-hockey game to fight homelessness stigma

The hockey game was filmed to bring more attention to homelessness in the Okanagan

Pug-O-Ween 2019 to take Kelowna dog park by snort

Calling all pug-owners and Halloween lovers!

BC SPCA: From walking dogs to sponsoring galas

The Canadian Jewelry Exchange is a sponsor for this year’s gala

Horvat’s hat trick lifts Canucks to 5-2 win over Red Wings

First career three-goal game for Vancouver captain

Saanich Gulf-Islands’s Elizabeth May coy about leadership plans

The federal Green party leader talks possibility of running as MP without being leader

Estheticians can’t be forced to wax male genitals, B.C. tribunal rules

Langley transgender woman Jessica Yaniv was ordered to pay three salon owners $2,000 each

Two youth arrested in UBC carjacking at gunpoint, after being spotted in stolen Kia

‘A great deal of credit is due the alert person who called us,’ said North Vancouver Sgt. Peter DeVries

South Okanagan man charged following armed standoff gets bail

Information on the proceedings is limited due to publication ban

People’s Party of Canada’s anti-immigration views ‘didn’t resonate’ with voters: prof

Party was formed on anti-immigration, climate denying views in 2018

Windstorm knocks out power for 10,000 in north and central B.C.

Power slowly being restored, BC Hydro says

Behind the blue and white Carnival clown mask

Toshie Okada is named October’s Respect Works Here Community Champion

Most Read