Utility billing mistake corrected by Kelowna city staff

Clerical error leads to incorrect penalty charge on Dec. 16 bills

Kelowna City Hall.—Image: Capital News file

The City of Kelowna says it is correcting clerical error that resulted in customers enrolled in its pre-authorized withdrawal system for utility bill payments incorrectly being billed a late payment penalty.

The city says no money was actually withdrawn to cover the penalty, but it was just included on the Dec. 16 bill.

“We apologize for the confusion this may have caused to our customers and are in the process of reversing the charge showing on impacted customers’ accounts,” said the city in a notice posted on its utility billing website.

“The pre-authorized withdrawal for the Dec. 16 bill, which will occur on Jan. 18, will be accurate and will not include this penalty charge.”

The average penalty was $3.18, said the city.

Customers who have an inquiry about their bill can contact the city’s customer care team at utilitybilling@kelowna.ca or by calling 250-469-8757 (press option 2).

The error occurred after the city took over handling city water and utility billing in November from the company that previously dealt with it for the city, Corix.

To report a typo, email: edit@kelownacapnews.com.


Like us on Facebook and follow us on Twitter.

Just Posted

Documentary series features local wineries and restaurants

Quest Out West Wild Food launches Jan. 18

West Kelowna looking at three per cent tax increase

Council grapples with 2018 budget, rejects addition of more cops, firefighters

Tech funding announced for Kelowna post-secondary institutions

UBCO and Okanagan College are getting funding to expand their tech programs

Arbitrated settlement for Kelowna jail guards

Details of arbitration settlement in contract dispute not released

Kelowna art exhibition showcases connection to environment

The opening of Blue Renew – art:debris is Jan. 18

The snow capped hills around Carr’s Landing

Andre Paris has posted another drone video showcasing Lake Country’s beauty

Body discovered in burnt out car near Trail

Police report a body was found in the burnt out trunk of a 1999 Honda Civic

UPDATE: Highway reopened following fatal crash south of Armstrong

Highway 97A crash south of Pleasant Valley cross road near Spallumcheen claims a life

VIDEO: B.C. Lions sign defensive back T.J. Lee to contract for upcoming season

The four-year veteran had a team-high four interceptions and 49 tackles last season with B.C.

How an immigrant to Canada helped Donald Trump prove his mental health

Test that cleared Trump was developed by doctor associated with McGill and Sherbrooke universities

Premier touches on multiple topics ahead of Asia trade trip

Housing and childcare are expected to be the focus of the BC NDP’s first budget in February.

UPDATE: Friends mourn boy, 15, killed in Vancouver shooting

John Horgan: ‘No stone is to be left unturned until we find the perpetrator of this heinous crime’

VIDEO: Explorers uncover Canada’s deepest cave in Fernie

The cave, named Bisaro Anima, was confirmed to have broken the record on New Year’s Day

Canadian junior captain returns to Rockets lineup

Dillon Dube will be back in Kelowna’s lineup Wednesday night after world juniors and bout of flu

Most Read