Rendering of the proposed development Contributed

Rendering of the proposed development Contributed

Vibrant Vines named the best winery in Canada

The Kelowna winery has reached the top spot on TripAdvisor

The Vibrant Vine has burst to the top, as the best winery in Canada, rated by TripAdvisor.

“We have been watching (the ratings) day after day, for months, as we get closer and closer, and finally it happened,” Wyn Lewis, owner of the Vibrant Vine winery said.

Related: Okanagan wineries shine in global chardonnay competition

The colourful winery credits its success to its unique approach to hiring and training staff. It sends new hires to the top wineries in the Okanagan, and asks their new wine hosts to review their experiences and build off of their feedback to improve its own service at Vibrant Vines.

“It’s an amazing thing for us, our primary goal has always been to create a great customer experience,” Lewis said. “We have at least 30 or 40 reviews a day and after they leave they (customers) can say whatever they like and we have no comeback as an owner, so when we read all these wonderful reviews and see the algorithm keep moving us up the rungs. This is a highlight for all 41 of us at the winery, we are just over the moon.”

Related: A different type of winery in Kelowna is expanding

Lewis looks to elevate guest experience even further, by utilizing the same systems busy restaurants do; wait-lists and buzzers so guests can enjoy what else the winery has to offer while waiting for a tasting. The new system will feature a 20-minute tasting experience and will be implemented next week.

Related: Okanagan wineries impress on Expedia.ca list

“We are changing the way that most wineries do things, and continually run things our own way. I want people to know that it is going to be a good experience, that’s our number one goal,” Lewis said.

A ribbon-cutting ceremony will take place tonight at 5:30 p.m. to unveil the 7,000 square-foot extension to the winery that includes a cave tasting room that is not yet open to the public.

The winery will officially re-open Saturday.

To report a typo, email:
newstips@kelownacapnews.com
.


@sydneyrmorton
sydney.morton@kelownacapnews.com

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

(Big White Ski Resort photo)
13 more cases of COVID-19 tied to Big White Mountain cluster

This brings the total case count to 175, of which 32 cases are active

RCMP on scene at a home on Sylvania Cres. (Phil McLachlan /Capital News/FILE)
Two Kelowna men arrested after Rutland home invasion

Two Kelowna men, including a prolific offender, facing slew of potential charges

Nate Brown photo
Okanagan-Shuswap says goodbye sunshine, hello winter

Temperatures are forecasted to drop by mid-next week

RCMP pictured at a motor vehicle incident during snowy conditions. (Phil McLachlan/Black Press Media/FILE)
Vehicle found abandoned after fleeing Kelowna RCMP, avoiding spike belt

Police believed at the time vehicle was tied to alleged shooting in West Kelowna

West Kelowna RCMP are investigating reports of gunfire in the 1700-block of Ross Road. (Phil McLachlan - Black Press Media)
West Kelowna RCMP investigating reports of gunfire

West Kelowna RCMP said the incident occurred on Jan. 14

Health Minister Adrian Dix and provincial health officer Dr. Bonnie Henry head for the press theatre at the B.C. legislature for an update on COVID-19, Jan. 7, 2021. (B.C. government)
B.C.’s COVID-19 spread steady with 509 new cases Friday

Hospitalized and critical care cases decline, nine deaths

A COVID-19 outbreak at Vernon's Heritage Square long-term care home has claimed seven people. (Jennifer Smith - Morning Star)
Two more COVID-19 deaths at Vernon care home

Heritage Square has now lost seven people due to the outbreak

Chief public health officer Dr. Theresa Tam provides an update on the COVID-19 pandemic in Ottawa on Friday, Jan. 8, 2021. THE CANADIAN PRESS/Sean Kilpatrick
Canada’s top doctor says to avoid non-essential travel as B.C. explores legal options

Premier John Horgan says he is seeking legal advice on whether it can limit interprovincial travel

Seasonal influenza vaccine is administered starting each fall in B.C. and around the world. (Langley Advance Times)
After 30,000 tests, influenza nowhere to be found in B.C.

COVID-19 precautions have eliminated seasonal infection

Real estate sales in the South Okanagan grew by more than any other part of the province in 2020. (Marissa Tiel - Black Press)
South Okanagan fastest growing real estate market in B.C.

There was over $1 billion in residential sales in 2020

The facility in Summerland has 112 long-term care beds. Interior Health funds 75 of the beds. (John Arendt - Summerland Review)
Six more months for temporary South Okanagan long-term care facility administrator

The temporary administrator was appointed following site visits and concerns from Interior Health

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Penticton’s 7-Eleven is closed due to an employee testing positive for COVID-19, the company announced Jan. 15, 2021. (Brennan Phillips - Western News)
Penticton 7-Eleven closed after employee tests positive for COVID-19

The store will re-open “on or before” Jan. 23

Martin Luther King Jr. addresses the crowd during the march on Washington, D.C., in August of 1963. Courtesy photo
Government reinforces importance of anti-racism act on Black Shirt Day

B.C. Ministers say education “a powerful tool” in the fight for equity and equality

Most Read