To the editor:
I feel fortunate that I was able to utilize the excellent services of the cataract eye surgery centre at Kelowna General Hospital on Nov. 14, where my surgeon, Dr. Keith Yap, replaced this old accountant’s cloudy cataract lens with a new acrylic intra-ocular lens implant.
The staff in Dr. Yap’s office (Anna, Linda) and the staff at the eye surgical centre (Mary and Dr. Pethick) made patients feel welcome, comfortable and relaxed.
From the initial booking at Dr. Yap’s office, to the numerous discussions I had with Mary in the eye centre, the discussion with Dr. Pethick, the anesthetist and the surgery performed by Dr. Yap, I can categorically state that the entire experience promoted patient confidence, was efficient, courteous and as relaxed as any patient could expect.
This efficient hospital departmental operation, working in close cooperation and conjunction with an efficient doctors’ office, is exemplary of how health care in Canada can and should work.
The day after surgery’s follow up at the doctor’s office with Dr. Yap and Linda was well organized and patient information clearly disseminated.
I understand that cataract surgery is essentially an elective procedure since cataracts develop slowly and surgery can usually be scheduled for a future date. I recognize this and the waiting period of several months was not unexpected, unrealistic or onerous.
Too often we only hear the complaints about the Canadian health care system. Good job everyone. Well done.