Letter to the editor.

Letter: Cab problems yet they don’t want Uber

Some personal experiences with taxis here in Kelowna

To the editor:

Here are some personal experiences with taxis here in Kelowna over the past 12 months.

Arrived at YLW just before midnight on a regularly scheduled Air Canada flight from Vancouver. There are no cabs and a queue of eight people. After a 30 minute wait in the cold, we all end up having to share three cabs. From the time the wheels hit the runway until my head hits the pillow – two hours (with no checked luggage).

In spite of warning the dispatcher well in advance of the road construction in our area, driver can’t find our house even with GPS and Google Maps: 30 minutes late.

At 10 p.m. on a Thursday night in the summer, we wait 45 minutes at the Cactus Club. At 11 PM on a Friday night in the spring, we wait 30 minutes at the Delta Grand. Driver gives me grief because my tip isn’t big enough.

I pre-book a cab online for 4:30 p.m., it shows up instead at 4:30 a.m. Not his fault. Driver phones and rings doorbell, wakes everybody up in the house.

I call the dispatcher to complain, she says it’s not her problem, talk to management. I leave voice mails and email – it’s now three weeks later, no response.

It is on the fertile ground of appalling service and outrageous prices across the world (not just in Kelowna) that companies like Uber grow and prosper. Yet governments and taxi companies would rather protest the presence of Uber than compete with them on service and price.

Please withhold my name in case I need to call a cab again in this town. Thank you.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Okanagan whisky lottery adds new twists

Winners of Okanagan Spirits’ Laird of Fintry lottery announced in four batches beginning Sept. 28

BC Libertarian party names Kelowna West candidate

Matt Badura has been acclaimed as Kelowna West’s Libertarian candidate in the upcoming provincial election

QUIZ: Do you know what’s on TV?

Fall is normally the time when new television shows are released

COVID-19 outbreak declared at Calvary Chapel Kelowna

Attendees of the Sept. 13 morning church service may have been exposed, Interior Health says

Unofficial holidays: Here’s what people are celebrating for the week of Sept. 27 to Oct. 3

World Farm Animals Day, Drink Beer Day and Virus Appreciation Day are all coming up this week

B.C. records 98 more COVID-19 cases, most in Lower Mainland

One new senior home outbreak, Surrey Memorial outbreak over

A (virtual) walk around the world by 88-year-old B.C. man

George Doi says it’s simple: ‘I like walking’

End of CERB means uncertainty for some, new system for others

As of a week ago, the CERB had paid out $79.3 billion to 8.8 million people

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

West Kelowna Warriors complete sweep of Vernon Vipers

Warriors edge Snakes 2-1 as Okanagan Cup BCHL exhibition tournament begins

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Horgan, Wilkinson trade barbs over MSP premiums, health care at campaign stops

Horgan called a snap election for Oct. 24 earlier this week

Public input sharpens vision of Oyama Ithmus Park

Proposed project to shape the long-term future of waterfront land in Lake Country

Most Read