Letter: Care at Kelowna General exceptional in every way

My positive experiences and outcomes from a recent traumatic stay in Kelowna General Hospital need to be shared with your readers.

To the editor:

My positive experiences and outcomes from a recent traumatic stay in Kelowna General Hospital need to be shared with your readers.

What an incredible journey I discovered at KGH. The care and compassion from most all staff was awesome and brilliant, plus any other superlatives you may wish to add. And I’m talking about care to all patients—especially older people. What staff endure, day-in-day-out would drive a saint to drink (figuratively speaking), but I saw hardly a sign.

In particular, two of the RNs, Elana and Jen, were simply outstanding. (Registered nurses must achieve their bachelors of nursing before receiving their RN). They hardly stopped running during the critical 48 hours I was under their care, only to share some words to brighten your day and/or give you a laugh. I wish to emphasize that most staff people I came into contact with were remarkable, but Elana and Jan stood out.

In a four-bed room, mostly with curtains drawn, sharing with three women or two women and one man, I saw and heard a whole lot of what nightmares are made of.

Elana and Jan reserved their most special care for their older patients with endearing names like ‘love’. The level of caring, patience and compassion delivered within my senses will keep me warm for the rest of my days, the Good Lord willing.

Certain caregiving procedures—like changing the dressings on my catheter that carried food and antibiotics, intravenously, close to the heart, is by necessity complex, requiring meticulous procedures to prevent infection to the heart—were carried out without hesitation.

The incredible level of knowledge, responsibility and expertise that these people carry, on a routine basis, just boggles my mind. How on earth do they sustain it 12-hour shift after shift and still retain that wonderful patience and charm?

I credit Elana and Jan with the speed of my recovery. Thank you from the bottom of my heart.

David Knowles,

West Kelowna

 

Kelowna Capital News