Letter: Great job by Kelowna’s Tourist Information staff

It was an amazing display of a team working together in an effort to uphold their city's reputation as the traveller's destination.

Open letter to Kelowna Mayor Colin Basran:

It has been my experience that the people on the frontline are often those that have been forgotten when the plaudits are being handed out.

We arrived late afternoon of August 1 in your fine city with no place to stay for the night. This was an impromptu trip, it was the opportunity for the family, residing across the country, to get together for the first time in many years. Knowing that the possibility, being the summer’s long weekend, of obtaining preferred lodging would be based on luck and faith, we approached our usual choice; they immediately referred us to the “Tourist Information” office as our only hope. Thank you.

Locating the office with less than an hour of their posted operating times, we entered a busy service area expecting tired, looking forward to their own long weekend, uninterested employees with the easy rhetoric of: “everything is booked.”

Were we ever surprised. Your wonderful ambassadors at 544 Harvey Ave. provided the expected disclaimers followed with “let’s see what we can do….”

We witnessed two (!) congenial professionals work the phones looking for accommodation or leads for same. It was an amazing display of a team working together in an effort to uphold their city’s reputation as the traveller’s destination.

We had all but resigned ourselves to sleeping on the floor, backseat of the car when one of the ladies hit on a possibility. Knowing that our main area of activity would be in Peachland, would it be OK to be north of the city. Of course.

They were willing to put the effort in to look way outside their jurisdiction, knowing that this may be the only room available for 100 km.

It turned out that The Wheel House bed and breakfast in Lake Country was a home run for us. One of the best B&B’s we have been to anywhere.

The opportunity to unite a family was exceptionally enhanced by the efforts of your city’s front line emissaries. It was a perfect long weekend for us with our only regret being that we did not obtain the names of the staff who helped to make it possible.

Thank you to all.

Dean Wilson and Betty Spencer,

Victoria

 

Kelowna Capital News

Just Posted

Fruit farmers in the Okanagan and Creston valleys are in desperate need of cherry harvesters amid COVID-19 work shortages. (Photo: Unsplash/Abigail Miller)
‘Desperate’ need for workers at Okanagan cherry farms

Fruit farmers are worried they’ll have to abandon crops due to COVID-19 work shortages

Earls On Top at 211 Bernard Avenue in Kelowna. (Google Maps photo)
Downtown Kelowna’s Earls ordered closed after COVID-19 transmission

Earls on Top on Bernard Avenue will be closed from June 18 to June 27

Danny Fulton receives his first dose of the COVID-19 vaccine at the Coast Capri Hotel on April 27. The pop-up clinic was hosted by the First Nations Health Authority. (Aaron Hemens/Capital News)
Drop-in COVID-19 vaccine clinic planned for Kelowna

Clinic at Kelowna Secondary School from June 22 to 24 from 1 p.m. to 7:30 p.m.

Dereck Donald Sears. (Contributed/Crimestoppers)
Murder charge laid in relation to suspicious Kelowna death

Dereck Donald Sears is charged with second-degree murder in the death of Darren Middleton

A motorycle crash has been reported on Westside Road. (Google Maps)
UPDATE: Westside Road reopened following motorcycle crash near Vernon

AIM Roads advises drivers to expect delays due to congestion

A small pod of Pacific white-sided dolphins pass by close to shore in Campbell River June 16, 2021. Still capture from video courtesy of Kimberly Hart
VIDEO: Dolphin sunset captured from Vancouver Island shore

Spectacular setting for view of travelling pod of Pacific white-sided dolphins

Jeanette Megens
KCR: Volunteering is sharing your story

Kelowna Community Resources shares stories of its volunteers in a weekly column

(File photo)
Penticton not holding Canada Day activities out of respect for Indigenous people

Cities across B.C. are cancelling the holiday after an increased spotlight on Canada’s dark history

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Police are asking for public assistance in locating Anthony Graham who has been charged with the murders of Kamloops brothers Carlo and Erick Fryer. (RCMP photo)
2 charged, suspect at large in killings of B.C. brothers linked to gang activity: RCMP

Kamloops brothers Erick and Carlo Fryer were found deceased in May on a remote Okanagan road

Albert Health Minister Tyler Shandro and Alberta Premier Jason Kenney unveil an opening sign after speaking about the Open for Summer Plan and next steps in the COVID-19 vaccine rollout, in Edmonton, Friday, June 18, 2021. THE CANADIAN PRESS/Jason Franson
Alberta 1st province in Canada to lift all COVID-19 public health restrictions

70.2% of eligible citizens 12 and older in the province have received a dose of the vaccine

Fraser Health registered nurse Ramn Manan draws a dose of the Pfizer COVID-19 vaccine into a syringe at a walk-up vaccination clinic at Bear Creek Park, in Surrey, B.C., on Monday, May 17, 2021. THE CANADIAN PRESS/Darryl Dyck
‘Honour our fathers’ with COVID-19 vaccine protection, B.C. urges

109 new cases Friday, 75 per cent of 12 and up immunized

(Paul Henderson/ Chilliwack Progress)
Trutch Avenue in Chilliwack to be renamed to remove racist taint

New name to have Indigenous significance as Chilliwack takes new step toward reconciliation

Most Read