The Babylon by Telus Health app. (Black Press Media)

Canadians ready for more health-care technology, virtual care: poll

Eight in 10 were interested in the ability to access all of their health information on one electronic platform

A new poll suggests the majority of Canadians are ready to embrace more technology in health care, and it seems many would even trust a private company like Google or Apple with personal data if that meant 24-hour access to their doctor.

The report, titled “The Future of Connected Health Care,” found many respondents believed technology can reduce wait times and improve access through virtual visits, and that robot-assisted surgery can improve overall health.

The Ipsos poll was conducted between June 26 and July 2 on behalf of the Canadian Medical Association. Its findings were released Thursday.

When asked, most of the 2,005 respondents believed technology was already good for health care, with 68 per cent agreeing it helped their doctor keep them informed, and 63 per cent agreeing it improved their health-care experience.

Eight in 10 were interested in the ability to access all of their health information on one electronic platform and seven in 10 believed that having such a platform would reduce medical errors.

But there were also concerns — 77 per cent worried about losing human connection, 75 per cent feared risking their privacy, and 71 per cent were wary of opening the door to private health care.

The survey involved interviews with Canadians aged 18 and older and has a margin of error of plus-or-minus 2.5 percentage points, 19 times out of 20.

“The anticipation that technology will lead to even greater improvements in the health-care system should not come as a surprise as Canadians have experienced rapid growth of new technologies across all aspects of their lives over the last decade and a half,” notes the study, which points to other statistics suggesting growing tech adoption in online banking and shopping.

Respondents were divided on whether they believed the health system will improve, worsen, or stay the same in the next 10 years. But among the 29 per cent who thought it will improve, the top reason was better technology.

In the future, 76 per cent of those surveyed believed technology could help providers see more patients, 70 per cent believed it could remove the administrative burden on doctors, and 69 per cent expected it would improve health outcomes.

Three-quarters were interested in using patient portals — described as a secure online website that could book appointments, allow for online conversations with their doctor, and provide 24-hour access to personal health information.

And four in 10 respondents said they would subscribe to a private, paid virtual service to store personal health information if it could connect them to their doctor or health team whenever they wanted.

However, concerns increased with age — while 55 per cent of those aged 18 to 34 said they would subscribe, that number dropped to 45 per cent among respondents aged 35 to 54, and 31 per cent of those older than 55.

Whether Canada is ready for virtual care — in which a patient could consult with various health-care providers through a virtual platform — is another matter.

The report notes that overall, digital approaches are “vastly under-utilized (or unavailable) in Canada,” with just 1 per cent of Canadians reporting that they had used virtual care or online patient portals.

ALSO READ: Bodies of B.C. fugitives believed to have been found in Manitoba

Cassandra Szklarski, The Canadian Press


Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Kelowna council denies proposed provincial pot shop

The shop was proposed within 500 metres of an already approved location

Kelowna mayor to request RCMP’s ‘unfounded’ sexual assault report

RCMP said the report was completed over a month ago but have yet to release it or make a statement

Criminality not suspected in Ellison trailer fire death

The body was discovered after crews responded to reports of a house fire

Kelowna’s Stuart Park ice rink closes to public on Wednesday

The city said warmer temperatures are to blame for rink’s closure

Kelowna youth accused of killing 16-year-old released with conditions

The young woman was arrested on Feb. 21 and is facing one charge of manslaughter

Kelowna rescue team comes back home from Australian mission

Brad Pattison’s team spent 33 days rescuing wildlife

VIDEO: B.C.’s seventh coronavirus patient at home in Fraser Health region

Canada in ‘containment’ as COVID-19 spreads in other countries

Interior Health appoints administrator at Summerland Seniors Village

Numerous concerns raised about private seniors care facility

Salmon Arm boy is only Para-Nordic athlete at BC Winter games

Thirteen-year-old Kaden Baum competed in three races on his sit-ski at the games.

B.C. takes over another Retirement Concepts senior care home

Summerland facility latest to have administrator appointed

RCMP pull office from Wet’suwet’en territory, but hereditary chiefs still want patrols to end

Chief says temporary closure of field office not enough as Coastal GasLink pipeline dispute drags on

Prescription opioids getting B.C. addicts off ‘poisoned’ street drugs

Minister Judy Darcy says Abbotsford pilot project working

Royals, Elvis, Captain Cook: Hundreds of wax figures find new life in B.C. man’s home

Former director of Victoria’s Royal London Wax Museum still hopes to revive wax figure tourism

North Okanagan ultra athlete ‘hearts’ ice baths

Shanda Hill and father carve stunning creations into ice at Ellison Lake

Most Read