The Noom app displayed on the Apple App Store on Wednesday, Aug. 19, 2020. (Apple App Store)

Better Business Bureau issues warnings over billing for weight loss app Noom

Bureau warned customers to read terms carefully when they sign up for a free trial, especially for health and wellness apps.

The Better Business Bureau has issued a warning for users of weight loss app Noom.

In a Wednesday (Aug. 19) news release, the bureau said it’s seen a “significant uptick” in the number of calls it’s received about the app. Between Aug. 16 and 18, the bureau received 1,213 consumer complaints about Noom, largely about billing and customer service, compared to 2,023 total complaints since July 2017. According to a bureau alert, consumers are trying to cancel during the free trial offer but are still being billed for between $20 and $40 in monthly subscription costs. Customers are also claiming they are being charged upfront for several months of subscription, in amounts from $120 to more than $180 instead of being billed monthly.

“Nearly all consumers detail the difficulty they encounter when trying to get in contact with the company’s customer service to request a refund of charges,” the bureau said.

The bureau warned customers to read terms carefully when they sign up for a free trial, especially for health and wellness apps.

On the Apple app store, Noon has a rating of 4.6 stars with 18,000 ratings and is the eighteenth ranked health and fitness app. It has a similar rating in the Google Play store with 212,838 reviews.

ALSO READ: View Royal mayor victimized in CERB identity theft scam


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

ScamsWeight Loss

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

PHOTOS: Windstorm blows through Kelowna

Photos from readers in the Central Okanagan following Wednesday night’s storm

Halloween festivities cancelled at Kelowna’s Orchard Park Shopping Centre

Physical distancing guidelines would not be attainable while holding the annual trick-or-treat event

Strong weekend wind expected in Okanagan

Wind gusts of up to 60 km/hr expected

‘Schools are healthy’: IH medical health officer

Children have a low risk of catching and spreading COVID-19

Historic BC Tree Fruits head office in downtown Kelowna for sale

The company’s CEO said the decision was necessary due to a fickle fruit market

Kamloops Mounties happened upon alleged gang-related robbery, kidnapping

Michael Mathieson is charged with armed robbery, unlawful confinement and kidnapping

Pandemic derails CP Holiday Train

Canadian Pacific will work to get donations to food banks while also producing an online music concert

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Interior Health reports five new COVID-19 cases

Across the region, 34 cases are active

Vanderhoof’s Brian Frenkel takes on top job in tough times

We can get through this, new local government leader says

Local councils important, Horgan says as municipal conference ends

B.C. NDP leader says ‘speed dating’ vital, online or in person

Most Read