Janelle Balkwill (left) is excited and inspired to follow in Dr. Chen’s footsteps at Okanagan Hearing Centre, which offers the full scope of audiology – diagnostic testing, custom hearing protection, hearing aids, and more.

Open house for Dr. Joyce Chen marks change – and continuity – at Okanagan Hearing Centre

Audiologist Janelle Balkwill shares Dr. Chen’s approach to care

Dr. Joyce Chen’s patients from Okanagan Hearing Centre will have an opportunity to wish her a happy retirement at an open house Oct. 3.

And they’ll have a chance to meet Janelle Balkwill, who is excited and inspired to follow in Dr. Chen’s footsteps.

“She is just amazing and she has such an awesome reputation,” Balkwill said.

“She’s created a really awesome atmosphere at Okanagan Hearing. She’s always provided compassionate and caring service, and she has great relationships with her patients. And that’s my goal too,” she said.

It’s important for patients to trust their practitioners, and Balkwill – like Dr. Chen – understands that patients are looking for proper care. If patients come away feeling like they’ve just visited a hearing aid store, they haven’t been properly cared for.

Okanagan Hearing Centre offers the full scope of audiology – diagnostic testing, custom hearing protection, hearing aids, and more. And Balkwill is also one of only two or three audiologists in the Okanagan who are trained to offer Tinnitus Retraining Therapy (TRT), a technique to manage the effects of persistent ringing in the ears.

“A lot of patients are told, even by their doctors, that nothing can be done about their tinnitus,” she said. “But TRT has been available for 30 years, and there’s evidence-based outcomes showing that people really benefit from it.”

Most important, Balkwill says, is knowing all of her patients well enough to offer them the right care.

“It’s nice to have relationships with the patients and really care about their hearing,” she said. “We meet their families and talk about their grandkids. We even get to know the names of their dogs!”

Balkwill has already met many of Dr. Chen’s patients, and she’s excited to meet more at Thursday’s “Ode to Joyce” open house at the Okanagan Hearing Centre from 1 to 3 p.m.

“I know a lot of people want to congratulate Joyce on all her years of service. We’ll have some refreshments and snacks, and all her patients can come in and say goodbye to her, and then meet me if they haven’t already.”

Because she shares Dr. Chen’s attitude and approach to patient care, Balkwill is absolutely confident she will love her new role.

“She’s an amazing person and yes, I’ve got some big shoes to fill,” she says.

“But I’m happy to take that on.”


Learn more about Okanagan Hearing Centre at okanaganhearing.com or call 778-484-7237.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Comments are closed

Just Posted

Criminality not suspected in Ellison trailer fire death

The body was discovered after crews responded to reports of a house fire

Kelowna’s Stuart Park ice rink closes to public on Wednesday

The city said warmer temperatures are to blame for rink’s closure

Kelowna youth accused of killing 16-year-old released with conditions

The young woman was arrested on Feb. 21 and is facing one charge of manslaughter

‘Please be quiet,’ Kelowna Mayor tells sexual assault survivor protesting in council chambers

Forty per cent of sexual assaults reported to Kelowna RCMP in 2019 were deemed ‘unfounded’

West Kelowna used half of annual sand supply during two-week period in January

City said cold temperatures meant much of sand wasn’t sticking to roads

Kelowna rescue team comes back home from Australian mission

Brad Pattison’s team spent 33 days rescuing wildlife

VIDEO: B.C.’s seventh coronavirus patient at home in Fraser Health region

Canada in ‘containment’ as COVID-19 spreads in other countries

Interior Health appoints administrator at Summerland Seniors Village

Numerous concerns raised about private seniors care facility

Salmon Arm boy is only Para-Nordic athlete at BC Winter games

Thirteen-year-old Kaden Baum competed in three races on his sit-ski at the games.

B.C. takes over another Retirement Concepts senior care home

Summerland facility latest to have administrator appointed

RCMP pull office from Wet’suwet’en territory, but hereditary chiefs still want patrols to end

Chief says temporary closure of field office not enough as Coastal GasLink pipeline dispute drags on

Prescription opioids getting B.C. addicts off ‘poisoned’ street drugs

Minister Judy Darcy says Abbotsford pilot project working

Royals, Elvis, Captain Cook: Hundreds of wax figures find new life in B.C. man’s home

Former director of Victoria’s Royal London Wax Museum still hopes to revive wax figure tourism

North Okanagan ultra athlete ‘hearts’ ice baths

Shanda Hill and father carve stunning creations into ice at Ellison Lake

Most Read