Compass Card Vending Machine (TransLink)

Bus passes cancelled for 1,300 low-income seniors, people with disabilities due to system error

The passes have since been re-issued and will arrive sometime next week

Bus passes for nearly 1,300 low-income seniors and persons with disability were cancelled earlier this week.

“There was a system error over the weekend that affected a small percentage of BC bus pass holders and the ministry moved quickly to ensure uninterrupted access to transit,” said Shane Simpson, poverty reduction minister, in a statement on Thursday.

READ MORE: BC Transit ordered to pay blind woman $11K after driver fails to call out stops

B.C. seniors’ advocate Isobel Mackenzie said the ministry contacted all 400 seniors affected by phone on Monday to advise them about the error and that a temporary pass could be picked up from the TransLink office in Vancouver or could be couriered to them.

“[The] only missing piece is if somebody had to pay for their bus ticket on TransLink – is there an ability to get reimbursed?” said Mackenzie. “These are small amounts of money, but when you’re on a limited income, five or six dollars for the daily pass could be a lot.”

TransLink confirmed new passes have been re-issued and are expected to arrive in the mail sometime next week.

Anyone needing to travel in the meantime can pick up a card from the customer service office at the Stadium-Chinatown Skytrain Station or call 604-953-3333.



joti.grewal@bpdigital.ca

Like us on Facebook and follow us on Twitter

Just Posted

Kelowna hockey seasons return in 6 weeks

The Kelowna Chiefs are the latest to release their upcoming schedule

WWII hero draws huge crowd in Kelowna

Around 1,000 people came out to hear the story of Marthe Cohn, the heroic Jewish French spy

$1.4 million Rowcliffe Park development in Kelowna complete

The first phase of the park was completed in 2017

Two Kelowna robbers have been court charged

Paul Davis Houle and Tyler Brice Rathbone face break and enter charges

Fire destroys storage unit business in Kelowna

The fire was reported at Hawkeye Holdings just after 2 p.m. Thursday

Feds lowered poverty line, reducing the number of seniors in need: documents

Liberals introduced a poverty line that was below the prior low-income cutoff

BCHL: Alberni Valley Bulldogs have been sold

Victoria company has purchased BCHL team, but will keep it in Port Alberni

“Does Kirby care?” B.C. First Nation’s group using geo-targeted ads in Houston, Texas for justice

The Heiltsuk Tribal Council has called out Kirby Corporation for the Nathan E. Stewart oil spill

Trudeau announces $79M investment for 118 more public transit buses across B.C.

Contributions from municipal to federal level to fund more buses in a bid to cut commutes

B.C. woman wins record $2.1 million on casino slot machine

‘That night was so surreal … I wasn’t able to sleep or eat for the first two days,’ she said

Arrest made in vandalism of the former home of man charged with South Okanagan murders

RCMP confirmed one person has been arrested in relation to the alleged vandalism

Respected wildlife artist in the Okanagan dies

According to a post by his family, Terry Isaac died on July 16

After B.C. dad’s death, Technical Safety BC wants changes to trampoline park rules

Jay Greenwood, 46, did ‘a series of acrobatic manoeuvres prior to a fall that caused serious injury and cardiac arrest’

Auto theft numbers decline in Princeton; thefts from vehicles on the increase

Policing statistics show changing trends in rural community

Most Read