Compass Card Vending Machine (TransLink)

Bus passes cancelled for 1,300 low-income seniors, people with disabilities due to system error

The passes have since been re-issued and will arrive sometime next week

Bus passes for nearly 1,300 low-income seniors and persons with disability were cancelled earlier this week.

“There was a system error over the weekend that affected a small percentage of BC bus pass holders and the ministry moved quickly to ensure uninterrupted access to transit,” said Shane Simpson, poverty reduction minister, in a statement on Thursday.

READ MORE: BC Transit ordered to pay blind woman $11K after driver fails to call out stops

B.C. seniors’ advocate Isobel Mackenzie said the ministry contacted all 400 seniors affected by phone on Monday to advise them about the error and that a temporary pass could be picked up from the TransLink office in Vancouver or could be couriered to them.

“[The] only missing piece is if somebody had to pay for their bus ticket on TransLink – is there an ability to get reimbursed?” said Mackenzie. “These are small amounts of money, but when you’re on a limited income, five or six dollars for the daily pass could be a lot.”

TransLink confirmed new passes have been re-issued and are expected to arrive in the mail sometime next week.

Anyone needing to travel in the meantime can pick up a card from the customer service office at the Stadium-Chinatown Skytrain Station or call 604-953-3333.



joti.grewal@bpdigital.ca

Like us on Facebook and follow us on Twitter

Just Posted

Bicycle incident on Daimer Drive in West Kelowna

One man has been taken to hospital

Kikinee Salmon Festival returns to Kelowna for another year

The Kikinee Salmon Festival is taking place this Sunday at Mission Creek Regional Park in Kelowna.

Bulls on parade down Glenmore

A small bull ran into traffic on Glenmore Road in Kelowna earlier this morning

City of Kelowna to host public engagement sessions on future planning

The city is taking feedback on the direction of the OCP, the TMP and the 20-year Servicing Plan

Kelowna’s first-ever fringe festival starts Thursday

The international festival will host 12 different acts over three days

‘It’s almost surreal’: South Okanagan fire chief, sidekick Sammy recap rescue mission in Bahamas

Chief Larry Watkinson and Sam the disaster dog spent 8 days assisting a search and rescue team

Vancouver police could be using drones to fight crime by end of year

The police department has already purchased three drones, as well as three others for training

B.C. party bus company to be monitored after 40 intoxicated teens found onboard

Police received tip teens and young adults were drinking on party buses and limousines in Surrey

Kootnekoff: Wrongful dismissal award against B.C. law firm

A recent case from a Vancouver-based law firm

North Okanagan’s own CSI digging into crime mysteries

Forensic Identification Section a specialized support unit used in various cases

Rick Mercer calls out Conservative candidate in B.C. for fake meme

‘Not true. All fake. Please Stop,’ tweeted Rick Mercer in response

Craft breweries showcased during Penticton Beer Week

To celebrate, all seven of the city’s breweries will be collaborating on a limited release draft

Homeless man arrested after assaulting Vernon race volunteer

Course markers behind incident in Kalamalka Lake Provincial Park race

Death race runners to artists, South Okanagan speaker series has it all

The Pecha Kucha Penticton series returns with the theme of: We Made It

Most Read