Misspelling B.C. toddler’s plane ticket leaves travel agent on the hook for $1,100

Mom and toddler couldn’t get on flight from Iran to Vancouver

A tribunal has ordered a Richmond-based travel company to reimburse a family after a spelling mistake left them stranded in Iran.

In a Civil Resolution Tribunal of BC ruling posted this week, Arman Aria alleged that Plan-It With Pam Holidays Ltd. misspelled his young son’s middle name, causing the airline to not accept his ticket.

Aria had bought his wife, identified as Ms. Lotfifar, and their son tickets to fly to Iran and back in late 2017.

Mother and son flew to Iran aboard a Lufthansa plane without any issues. However, on the return flight with British Airways, the two were denied boarding.

Aria had bought the return ticket from Iran to Vancouver for Dec. 1, 2017. At the time, his son was one year old, meaning he could fly for free.

Because they were denied boarding on Dec. 1, mother and son had to fly on Dec. 3, after the son’s second birthday.

The child could no longer fly for free and instead Aria bought him a ticket for $782.

Aria had initially booked the tickets by phone, and when double-checking all of the information before the flight, had told an employee at Plan-It With Pam Holidays that his son’s middle name was misspelled.

The employee told Aria the middle name was “not that important.”

In his civil claim, Aria alleged the travel company was negligent in not fixing the mistake before the flight.

Tribunal member Kate Campbell, citing a letter from British Airways the confirmed the misspelling was the only reason to deny boarding, awarded Aria the cost of the ticket, along with extra fees.

She denied Aria a $350 reimbursement for what he claimed was his son’s birthday in Vancouver that the child had missed, noting a lack of receipts and calling the party costs “not a reasonably foreseeable cost” as a result of the travel company’s negligence.

Campbell awarded Aria $1,112.82 for the replacement ticket, travel expenses and interest, and to pay fees.


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Just Posted

West Kelowna to hire eight more firefighters

The city looks to solve what they are calling a critical shortage of firefighters

Kelowna RCMP look to reunite stamp collection with owner

The stamp collection was handed to RCMP in Oct.

Kelowna RCMP search for speed-slowing cut out

The cut out of Const. Warren Ning has been allegedly taken from A.S. Matheson Elementary School

Battling winter blues, depression and SAD after the holidays

Kick the blues on ‘Blue Monday’ that is supposedly the most depressing day of the year

UPDATE: B.C. legislature managers accused of excessive travel, expenses

Speaker Darryl Plecas’ report details ‘flagrant overspending’

Anti-pipeline group wants NEB to consider impact of emissions, climate change

Stand.earth filed NEB motion asking to apply same standard to the project as it did with Energy East pipeline

B.C. man charged in 2014 snake venom death of toddler

Henry Thomas was taking care of the North Vancouver girl the day before she died

Parole granted for drunk driver who killed B.C. RCMP officer

Kenneth Jacob Fenton will be able to attend alcohol abuse treatment, nearly three years after crash that killed Const. Sarah Beckett

B.C.’s largest public-sector union wants inquiry into money laundering, drugs

Union officials say Premier John Horgan and Attorney General David Eby have not ruled out the possibility of a public inquiry

Teen in confrontation with Native American: I didn’t provoke

Nick Sandmann of Covington Catholic High School said he was trying to defuse the situation

Man admits responsibility for 2016 death of Shuswap motorcyclist

Brian Watson, 60, died after being struck while riding his motorcycle on Squilax-Anglemont Road

Kamloops video rental store robbed for second time in 8 days

Movie Mart was robbed on Jan. 11 and held up again on Saturday afternoon under very similar circumstances

Most Read