Provincial health body refuses to release full findings of cancer triage system audit

Provincial health body refuses to release full findings of cancer triage system audit

Information and Privacy Commissioner asked to review redactions

The government branch in charge of cancer treatment at Abbotsford Regional Hospital has refused to release negative findings contained in a 2016 audit of the triage system for cancer patients.

While the Provincial Health Services Authority released a small list of positive findings contained in an audit requested by The News, 10 pages of “risk findings” were nearly completely redacted.

The News has requested the Office of the Information and Privacy Commissioner (OIPC) review the redactions and release the audit in full.

The document in question is a Patient Referrals and Triaging Audit completed in October of 2016.

The News had requested numerous documents after reporting on the case of Carol Young, a cancer patient who was told by a doctor that she had a month to live without treatment, but who was told she would have to wait four weeks for an appointment with an oncologist. Young received an appointment with an oncologist after The News reported on her case. She remains alive.

RELATED: Cancer patient given month to live without treatment, but must wait weeks to see doctor

RELATED: Cancer patient finally gets to see doctor in Abbotsford after media attention

In releasing the audit, the PHSA made the redactions, citing Section 13(1) of the Freedom of Information Act. That section allows, but does not require, a public body to refuse to disclose information that would reveal advice or recommendations. The exception exists to allow public servants to feel free to give full and frank advice to decision-makers, although a following subsection states that a public body can’t refuse to release of an audit under Section 13(1).

An analyst told a reporter that it was the PHSA’s “position” that it could redact portions of the audit because they would reveal advice or recommendations.

The province’s freedom of information law states that a public body must release information about the health or safety of the public, or anything else “clearly in the public interest.”

The audit contains “risk ratings” for several areas. Those ratings, however, are redacted. The audit also includes two sections titled “Positive Findings” and “Risk Findings.” A short preliminary section states: “Positive findings are areas where the processes and controls are well developed. Risk findings are areas which require further attention.”

The “Positive Findings” include four bullet points – each a sentence long and unredacted. Those findings were: “Management receives and reviews regular reports regarding new patient appointments by geographical location, tumor site, and specialty; Certain long-term HIM clerical staff members have gained significant experience in understanding cancer care terminology, which helps expedite the referral process; The BCCA website provides detailed information and guidance for referring physicians on how to refer a patient to a cancer clinic, service or program; Some BCCA centres are using electronic triage which improves the quality and accessibility of triage documentation.”

In a statement sent to The News Tuesday evening, PHSA and BC Cancer spokesperson Pamela Gole wrote:

“Internal audits provide advice and recommendations to assist the organization in prioritizing and assessing risk to improve and advance health care for our patients. This essential information relies on the openness of employees and if they were concerned about how their comments might be taken out of context or misunderstood in the public domain, that could prevent them from speaking up – and then we could miss out on important opportunities to improve care. So in order to reap the maximum benefit from internal audits, FIPPA allows for such recommendations and corresponding action plans to be withheld and acted upon internally.

“That said, we aim to resolve concerns directly with anyone who requests information. We appreciate that sometimes individuals will still have outstanding questions and in those situations, we encourage people to contact the Office of the Information and Privacy Commissioner.”


@ty_olsen
Do you have more information? Email: tolsen@abbynews.com

Like us on Facebook and follow us on Twitter

Just Posted

(Dave Ogilvie/Contributed)
UPDATE: West Kelowna fire crews rescue injured mountain biker

The injury took place at the top of Smith Creek Road

Kelowna flags were flown at half-mast after the discovery of a residential school burial site in Kamloops. (File photo)
Central Okanagan school board chair reflects on recent tragedies

Moyra Baxter offers condolenses to residential school victims, slain Muslim family

Bentley resting on a bench at Kal Park in Vernon not knowing there is a baby rattlesnake curled up below. Bentley jumped down and was bit by the snake. (Facebook)
Dog bit by baby rattler at popular Vernon park

The rattlesnake was hidden underneath a park bench when it struck out

Kierra Smith (Contributed)
Kelowna swimmer headed to Toronto hoping to qualify for Olympics

If she qualifies, it will be Kierra Smith’s second time swimming at the Olympics

The RCMP presence in Central Okanagan public schools is being reviewed by the board of education. (File photo)
RCMP presence welcomed in Central Okanagan public schools

Staff survey feedback overwhelmingly positive from students, staff and parents

Canadian Prime Minister Justin Trudeau participates in a plenary session at the G7 Summit in Carbis Bay, England on Friday June 11, 2021. THE CANADIAN PRESS/Adrian Wyld
Canada donating 13M surplus COVID-19 vaccine doses to poor countries

Trudeau says the government will pay for 87 million shots to be distributed to poor countries

Jane Linden
KCR: Volunteering keeps you active

Kelowna Community Resources shares stories of its volunteers in a weekly column

Premier John Horgan speaks as provincial health officer Dr. Bonnie Henry, right, and health minister Adrian Dix look on during a press conference to update on the province’s fall pandemic preparedness plan during a press conference from the press theatre at Legislature in Victoria, Wednesday, Sept. 9, 2020. THE CANADIAN PRESS/Chad Hipolito
B.C. officials to provide details on Step 2 of COVID reopening plan Monday

Step 2 could allow for larger gatherings and a resumption of recreational travel

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Longtime SOWINS volunteer Diane Fru (far left) walks with members of her family as they Walk To End Abuse Sunday, June 13, 2021. South Okanagan Women In Needs Society (SOWINS) raised a record amount this year. (Monique Tamminga Western News)
Walk to End Abuse in South Okanagan breaks fundraising record

More than $53,000 raised so far while the pandemic has increased need for SOWINS’ services

Indigenous Services Minister Marc Miller is seen during a news conference, Wednesday May 19, 2021 in Ottawa. THE CANADIAN PRESS/Adrian Wyld
Indigenous child-welfare battle heads to court despite calls for Ottawa to drop cases

Feds are poised to argue against two Canadian Human Rights Tribunal rulings

Two-year-old Ivy McLeod laughs while playing with Lucky the puppy outside their Chilliwack home on Thursday, June 10, 2021. (Jenna Hauck/ Chilliwack Progress)
VIDEO: B.C. family finds ‘perfect’ puppy with limb difference for 2-year-old Ivy

Ivy has special bond with Lucky the puppy who was also born with limb difference

A million-dollar ticket was sold to an individual in Vernon from the Lotto Max draw Friday, June 11, 2021. (Photo courtesy of BCLC)
Lottery ticket worth $1 million sold in Vernon

One lucky individual holds one of 20 tickets worth $1 million from Friday’s Lotto Max draw

Most Read