Shaw Communications is opening up service to everyone in response to COVID-19. Photo by Mike Chouinard

Shaw Communications is opening up service to everyone in response to COVID-19. Photo by Mike Chouinard

Shaw opens up web service in response to COVID-19

Moves include additional news and family entertainment channels

Shaw Communications is opening its services to all Canadians to keep them better informed about the COVID-19 situation.

Paul McAleese, the incoming president of Shaw Communications Inc., released a statement about the company’s decision, saying the company is making available its Shaw Go WiFi, Canada’s largest WiFi network, to everyone, regardless of whether they are a Shaw customer. He added that Shaw does not have data caps on internet plans, meaning people will not face data restrictions if they need to work from home or communicate with their loved ones.

“We are watching the COVID-19 situation closely as the health and safety of our employees and customers is our number one priority. The crisis posed by the threatened spread of the virus has also revealed how much we all rely on our connectivity – whether to stay connected to our workplace, get in touch with friends and family, or to keep our families informed and entertained,” he stated.

RELATED STORY: Disney sends ‘Frozen 2’ to streaming for housebound families

RELATED STORY: Music industry feeling the effects of COVID-19 pandemic

As well, all Shaw Cable and Shaw Direct customers will now have access to a number of channels on free preview. To provide up-to-date information, the company is including CBC News Channel, CTV News Channel, CP24, LCN and RDI (subject to availability) as well as channels for children such as Family, Family JR, CHRGD and Treehouse TV.

McAleese said the company has made recent investments in its FibrePlus Network that put it in the lead among North American cable operators for broadband capacity.

“As a result, we are confident we are in an excellent position to manage network usage increases, especially within our major markets where we expect the largest increases to occur,” he said.

At the company level, Shaw, he added, has a plan to adjust to the situation. This includes asking employees who are feeling unwell, who suspect they might have been exposed to the virus or who have recently traveled outside of Canada for more than 24 hours to self-isolate for 14 days. The company is also increasing cleaning and disinfecting protocols at all Shaw offices and retail locations, as well as equipping all technicians and front-line agents with updated sanitizing and safety products.

At present, all retail locations continue to operate fully staffed, but Shaw is also encouraging any customer who needs support but cannot or prefers not to visit a location, to call them, use social media platforms or the MyShaw app to get in touch for service or support.



mike.chouinard@comoxvalleyrecord.com

Like us on Facebook and follow us on Twitter.

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

One in seven Canadians deal with food insecurity due to the pandemic. See story on page 10. (Phil McLachlan - West K News)
Kelowna’s first community fridge needs a home

People who need food right away will be able to access the community fridge

FILE – A COVID-19 vaccine being prepared. (Olivia Sullivan/Sound Publishing)
B.C. seniors 80 years and older to get COVID vaccine details over next 2 weeks: Henry

Province is expanding vaccine workforce as officials ramp up age-based rollout

UBCO students are among the most food insecure in Canada, according to a new study by UBC Okanagan. (Phil McLachlan - Capital News/FILE)
UBCO students among most food insecure in Canada

42.3 per cent either can’t properly feed themselves, or are worried they will soon run out of money

(Jen Zielinski - Black Press Media)
Vehicle incident on Enterprise Way causes traffic delays in Kelowna

Traffic is slow in all directions surrounding the intersection of Enterprise and Dilworth Drive

Interior Health reported 43 new COVID-19 cases in the region Feb. 23, 2021 and no additional deaths. (Jennifer Smith - Morning Star)
43 new cases of COVID reported in Interior Health

No new deaths, Williams Lake outbreak over

This year’s Pink Shirt Day event will be held virtually with the Breakfast in a Box. (Okanagan Boys and Girls Clubs photo)
Pink Shirt Day 2021 kicks off with virtual event

“When you’re functioning from a place of kindness, there’s no way that bullying can exist.”

COVID-19 testing at the Vernon Health Services Unit. (Jennifer Smith - Vernon Morning Star)
Two Vernon high schools exposed to COVID-19

Vernon Secondary and Seaton were sent home notices yesterday of exposure event

Vancouver Canucks left wing Antoine Roussel (26) tries to get a shot past Edmonton Oilers goaltender Mike Smith (41) during second period NHL action in Vancouver, Tuesday, Feb. 23, 2021. THE CANADIAN PRESS/Jonathan Hayward
Canucks cough up 3-0 lead, fall 4-3 to visiting Edmonton Oilers

Vancouver falls to 8-13-2 on the NHL season

Jessica McCallum-Miller receives her signed oath of office from city chief administrative officer Heather Avison on Nov. 5, 2018 after being elected to Terrace City Council. McCallum-Miller resigned on Feb. 22, 2021, saying she felt unsupported and unheard by council. (Black Press Media File Photo)
Terrace’s 1st Indigenous councillor resigns citing ‘systemic and internalized racism,’ sexism

McCallum-Miller said in a Facebook post she felt unheard and unsupported by council

Temporary changes to allow for wholesale pricing for the hospitality industry were implemented June 2020 and set to expire March 31.	(Pixabay photo)
Pubs, restaurants to pay wholesale prices on liquor permanently in COVID-recovery

Pre-pandemic, restaurateurs and tourism operators paid full retail price on most liquor purchases

Summerland has received conditional approval for $6 million in federal funding to build a one-megawatt solar array to provide power to the community. (Stock photo)
Summerland council reaffirms solar project in 4-3 vote

Coun. Richard Barkwill had earlier written letters in opposition to initiative

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Lake Country residents are warned about another rock slide on Pelmewash Parkway, Feb. 23, 2021. (Melanie Marie photo)
Rockslide on old Okanagan highway

Pelmewash Parkway once again littered with debris

Most Read