Penticton Regional Hospital clinical operations manager Anne Morgenstern inside a new care area at the PRH emergency department. (photo courtesy of Interior Health)

Penticton Regional Hospital clinical operations manager Anne Morgenstern inside a new care area at the PRH emergency department. (photo courtesy of Interior Health)

WATCH: Penticton hospital’s emergency department is tripling in size

Each treatment room will have a door for privacy and infection control

  • Apr. 26, 2021 10:30 a.m.

To say Anne Morgenstern has a strong connection to health care in Penticton might be putting it lightly.

Morgenstern, the clinical operations manager in Penticton Regional Hospital’s emergency department, comes from a family of health care professionals.

Her late mother enjoyed a 30-year nursing career, which included a stint working together with her daughter at PRH when Morgenstern was a student nurse.

And there was that time when she was six and ended up at PRH after a scuffle with her brother resulted in a severed finger and a trip to the emergency department.

“I remember quite clearly as a six-year-old being in the ED which was three stretchers at the time,” said Morgenstern. “Where we have come since then is quite remarkable. We have slowly expanded, but this particular expansion is going to be amazing. So many things are going to improve, especially when you are talking about patient safety and patient confidentiality.”

The current expansion is part of a major renovation in the PRH emergency department that is Phase 2 of the David E. Kampe Tower project. Renovations are ongoing in the PRH emergency department, along with the pharmacy and the material stores area at PRH.

Emergency is Tripling in Size

The emergency department is getting the most significant upgrade, and will nearly triple in size upon completion. There is also an completely new exam room.

“It’s a big increase in the amount of space we will have and that affects all spaces of the ED,” she said. “There will be more room for waiting when patients enter the lobby. We’ve worked really hard to gain some efficiencies for patients so they aren’t moving from spot to spot.

“Each treatment area is a room with a door which improves privacy and enhances infection prevention and control. We’ve added some more comfortable chairs in areas for minor treatment and some recliners which will add to patient comfort.”

The emergency department renovation is complex and is taking place in phases to allow for the department to remain open. Another new area is opening at the end of April. However, patients may find longer wait times than expected as certain areas need to close to allow renovations to take place.

The complexity of the project has meant staff have had to be nimble, keeping patient care front and centre while work has gone on.

“I can’t say enough about my team,” said Morgenstern. “When we got into the meat and potatoes of the renovation, we were squeezed with construction all around us. On top of that, we are dealing with the COVID-19 pandemic. There isn’t a day that goes by that staff don’t have to face new challenges. I’m so proud of the patience and resilience of everyone involved. And in the end, patient care is going to be enhanced so we have our eyes on the prize.”

While the renovation is underway, people who need emergency care should still go to the hospital.

Clinics still Open for Urgent Care

However, if you need to see a physician within 24 to 48 hours for urgent care, contact your family physician or nurse practitioner. If you do not have a primary care provider, or your regular care provider is unavailable, consider visiting the Penticton Urgent and Primary Care Centre, located at 101-437 Martin St., or call 250-770-3696 for an appointment.

Other options for care include local walk-in clinics:

• Apple Plaza Walk-In – 1848 Main St. – 250-493-5228

• Peach City Medical – 2111 Main St. – 250-276-5050

• Summerland After Hours Clinic – 200-13009 Rosedale Ave. – 250-404-4242

READ ALSO: Okanagan firefighters train for wildfire season

To report a typo, email: editor@pentictonwesternnews.com.


 

@PentictonNews
newstips@pentictonwesternnews.com

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

FILE - In this April 19, 2021, file photo, Keidy Ventura, 17, receives her first dose of the Pfizer COVID-19 vaccine in West New York, N.J. States across the country are dramatically scaling back their COVID-19 vaccine orders as interest in the shots wanes, putting the goal of herd immunity further out of reach. (AP Photo/Seth Wenig, File)
5 more deaths, 131 new cases of COVID-19 in Interior Health over the weekend

Those 18-years and older in high-transmission neighbourhoods can register for the vaccine

Bentley Martin (left), Graelynn Roche, and Paisleigh Martin (right) sell iced tea on Sunday, May 9, 2021. (Lindsey Roche/Contributed)
Kelowna children raise money for hospital with iced tea stand

Three children in Glenmore set up an iced tea stand to raise money for Kelowna General Hospital

Kelowna resident Sally Wallick helped rescue a kayaker in distress a week and a half ago. (Sally Wallick/Contributed)
VIDEO: Kelowna woman rescues capsized kayaker in Okanagan Lake

Sally Wallick is asking people to be prepared for the cold water and unpredictable winds

RCMP. (Phil McLachlan/Capital News)
UPDATE: Winfield road open following police, coroner investigation

Pelmewash Parkway closure near Highway 97 connection

Danny Fulton receives his first dose of the COVID-19 vaccine at the Coast Capri Hotel on April 27. The pop-up clinic was hosted by the First Nations Health Authority. (Aaron Hemens/Capital News)
All adults in Rutland, Summerland now eligible to receive COVID-19 vaccine

Province expands age range to 18+ for vaccinations in ‘high transmission’ areas

A bullet hole is seen in the windshield of an RCMP vehicle approximately 4 km from Vancouver International Airport after a one person was killed during a shooting outside the international departures terminal at the airport, in Richmond, B.C., Sunday, May 9, 2021. THE CANADIAN PRESS/Darryl Dyck
Homicide team IDs man in fatal YVR shooting as police grapple with spate of gang violence

Man, 20, charged in separate fatal shooting Burnaby over the weekend

RCMP are searching for Philip Toner, who is a ‘person of interest’ in the investigation of a suspicious death in Kootenay National Park last week. Photo courtesy BC RCMP.
RCMP identify ‘person of interest’ in Kootenay National Park suspicious death

Police are looking for Philip Toner, who was known to a woman found dead near Radium last week

Vancouver Canucks goaltender Thatcher Demko (35) makes a save on Winnipeg Jets’ Nate Thompson (11) during second period NHL action in Winnipeg, Monday, May 10, 2021. THE CANADIAN PRESS/Fred Greenslade
Vancouver Canucks see NHL playoff hopes dashed despite 3-1 win over Winnipeg

Montreal Canadiens earn final North Division post-season spot

The southern mountain caribou, an iconic species for the Splatsin First Nation, is threatened with extinction, much to the dismay of the First Nation. (Province of B.C. photo)
Okanagan First Nation band concerned over dwindling caribou herd

Southern mountain caribou at risk of extinction, much to dismay of Splatsin First Nation near Enderby

The B.C. legislature went from 85 seats to 87 before the 2017 election, causing a reorganization with curved rows and new desks squeezed in at the back. The next electoral boundary review could see another six seats added. (Black Press files)
B.C. election law could add six seats, remove rural protection

North, Kootenays could lose seats as cities gain more

The Independent Investigations Office of B.C. is investigating the shooting of an Indigenous woman in the Ucluelet First Nation community of Hitacu. (Black Press Media file photo)
B.C. First Nation wants ‘massive change’ after its 3rd police shooting in less than a year

Nuu-chah-nulth woman recovering from gunshot wounds in weekend incident near Ucluelet

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

RCMP (Phil McLachlan - Black Press Media)
High-risk takedown on Highway 1 following Shuswap shooting

Upon further investigation, the vehicle and its occupants were not associated with the shooting

Nurse Gurinder Rai, left, administers the Moderna COVID-19 vaccine to Maria Yule at a Fraser Health drive-thru vaccination site, in Coquitlam, B.C., on Wednesday, May 5, 2021. The site is open for vaccinations 11 hours per day to those who have pre-booked an appointment. THE CANADIAN PRESS/Darryl Dyck
COVID vaccine bookings to open for adults 40+, or 18+ in hotspots, across B.C.

Only people who have registered will get their alert to book

Most Read