Letter: One Prospera employee puts customers first

All three days [of Rock the Lake] I witnessed [Gerry Gagnon] doing so many great things for everyone…

To the editor:

Wow pretty much sums it up.

I am writing this on my behalf of my husband. When we purchased the tickets for Rock the Lake [three-day event at Prospera Place] we had no idea about the handicapped accessibility, but with several answered questions from [the Prospera] page we thought we would be satisfied.

We understand this was the first RTL with a ton of things that might pop up, so here is our story which we will forward to the staff of Prospera Place and Kelowna media.

My husband is actively listed for a double lung transplant. We arrived at the handicapped parking area, paid our $20 and in we went with excitement. My husband can walk with oxygen but not for a long way and—note to self for next year—we will have our own wheelchair.

When we went to go into the area where we were told to park, the security person working this area wanted my husband to walk to the end of the building around the back and through the doors. He was not open to discussion at all and

after explaining our situation and also watching another family push her husband over speed bumps on a walker, shame on him for making us go through this.

I asked the security person to radio someone and in the end he did and we were sent an angel. This gentle soul, named Gerry Gagnon, came to our rescue. He got us a wheelchair to borrow, helped us get through the gate without making us walk around the whole building and literally took care of us and every handicapped person there all weekend.

I watched him from afar on many occasions help so many people. I saw him bring a burger and a water to a gentleman in a wheelchair and when I asked [Gerry] about it he was so modest in saying, “the man was hot and hungry and his wife is elderly so I just helped out and got him a bite to eat.”

I asked him if he payed for it himself and he said “Yes I did but that is OK. I would do it for anyone.”

All three days I witnessed [Gerry] doing so many great things for everyone, and for the people who were in the handicapped section he went above and beyond. I saw so many people shake his hand and tell him what a great guy he is and what a great job he was doing, which we too can’t thank him enough.

Prospera Place is so incredibly lucky to have such great employee. This man deserves a raise, I am sure, for his dedication to his job and the kindness he displays for all his efforts, and for his kind heart he showed to so many people. For us we are forever grateful for our angel Gerry Gagnon so we were able to enjoy Rock The Lake 2016.

Sandi Croaker, Kelowna


Just Posted

Moms of those killed by illicit opioids take to B.C. Legislature in call for action

Moms Stop the Harm, a nationwide network of families who have lost loved ones to overdoses rally

Power out in West Kelowna

More than 1,500 West Kelowna residents are in the dark.

No Kelowna Rockets taken in 2018 NHL entry draft

NHL teams pass on three ranked players — Topping, Zabransky and Mattson

Boat for Hope back on Okanagan Lake

The Variety Children’s Charity pirate themed fundraiser returns to the waters off Kelowna

Inaugural ‘redeye’ to leave Kelowna for Toronto Saturday night

Introduction of overnight flight increases Air Canada’s Kelowna-Toronto service to twice a day

VIDEO: Canadian toddler caught practising hockey skills in crib

Eli Graveline is getting praise from far and wide as the internet freaks out of cute throwback video

B.C. teacher ends Jeopardy! winning streak, taking home US$69,000

Ali Hasan, from New Westminster, has been gaining fans as a “one-man invasion,” says Alex Trebek

Residents association plan gathering to discuss Pandosy waterfront park

KLO Neighbourhood Association has scheduled a public meeting with developers and city staff June 27

Jett Woo highlights 5 Canucks choices on Day 2 of NHL entry draft

WHL star out of Moose Jaw tabbed in Round 2

Cozy Bay to close

Summerland seafood restaurant’s lease will not be renewed

In a matter of hours, women in Saudi Arabia will be allowed to drive

Change was announced as a royal decree in 2017 by Crown Prince Mohammen bin Salman

Feds announce measures to protect endangered whale species

Canada’s Whale Initiative is part of the federal government’s $1.5 billion Ocean Protection Plan

Reported stabbing in Lake Country

Police are believed to be investigating after a reported stabbing at a house party Friday night

COC session vote approves Calgary as potential host for 2026 Olympics

Scott Hutcheson, chair of Calgary’s Olympic bid corporation — called vote a positive step forward

Most Read